GeneralTroubleshootingRationalAdapterForJIRA < Deployment

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---+!!  General Troubleshooting Rational Adapter for JIRA
%DKGRAY% Authors: IntegrationsTroubleshootingTeam<br>
Build basis: Rational Adapter for JIRA Standard Edition v1.1, Rational Collaborative Lifecycle Management version 4.0, 4.0.1, 4.0.2, 4.0.3
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This page provides general troubleshooting information for IBM Rational Adapter for JIRA Standard Edition v1.1.

---+++ Turning on Logging

The administrator needs to add a file in {JIRA-install-root}/conf called 'oslc_log4j.properties'. 

For example:

On Microsoft Windows:
      c:\Program Files (x86)\Atlassian\JIRA\conf\oslc_log4j.properties
      
On Linux:
     /opt/Atlassian/JIRA/conf/oslc_log4j.properties

Information on how to enable logging can be found at:
<a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/t_jira_troubleshoot_log.html" target="_blank">Using JIRA logging with the JIRA adapter</a>

---+++ Using the IBM Support Assistant Lite (ISALite) utility to collect diagnostic information

   * ISALite can be used to collect information about your JIRA Adapter environment. 
   * It is bundled with JIRA adapter plugin and can be found in {JIRA-adapter-install-directory}/support/ directory.
   * Steps to run ISALite and collect the output can be found at:
      * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/t_using_the_isal.html" target="_blank">Gathering diagnostic information for the JIRA adapter</a>


---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]]

---+++++!! External links:          

   * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/c_jira_troubleshoot.html?lang=en" target="_blank">Troubleshooting the JIRA adapter</a>
   * [[https://www.ibm.com][IBM]]

---+++++!! Additional contributors: Main.KotTontranakwong

---+++++!! Questions and comments:

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This topic: Deployment > WebHome > DeploymentTroubleshooting > IntegrationsTroubleshooting > IntegrationsTroubleshootingRationalAdapterForJIRA > GeneralTroubleshootingRationalAdapterForJIRA

History: r3 - 2015-02-25 - 17:12:33 - Main.dmmckinn

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