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question asked: Jan 07 '13, 2:12 p.m.
question was seen: 5,589 times
last updated: Jan 07 '13, 2:14 p.m.

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Team invitation text is wrapped in MS Outlook

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Martha (Ruby) Andrews (3.0k●4●43●51) | asked Jan 07 '13, 2:12 p.m.
JAZZ DEVELOPER
A customer contacted support with this problem:

Our company uses MS Outlook as our email client. Team invitation emails sometimes show up with the entries for the Project Area and Team Area wrapped, making it difficult to use the text to join a Team Area.

What is going on here?

Martha (Ruby) Andrews
Jazz L3 Developer

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Martha (Ruby) Andrews (3.0k●4●43●51) | answered Jan 07 '13, 2:14 p.m.
JAZZ DEVELOPER
This is due to a setting in MS Outlook that can strip new lines in plain text messages.
This page from Microsoft Support describes the issue with Outlook:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q287816

Martha (Ruby) Andrews
Jazz L3 Developer

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