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question asked: Dec 14 '12, 6:25 p.m.
question was seen: 5,065 times
last updated: Feb 04 '13, 10:16 a.m.

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Error 403: with no additional codes

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Joshua Boston (10●2●7●7) | asked Dec 14 '12, 6:25 p.m.
 Hello,

When logging into a production CLM 3.0.1 environment that I used to use without issue, I get an "Error 403:" in black text on a white page with no further error messages or progress.  Going to domain/contextroot/web for any of the applications is a Jazz page saying I am forbidden to view that page.

I have licenses and am in the LDAP group for being a JazzAdmin.  This happens to my account only.  I don't have access to this server myself, but what I can tell support to look for in trying to resolve this isse?

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Matt Lennon (612●2●5) | answered Dec 17 '12, 1:08 p.m.
JAZZ DEVELOPER
Hi Joshua.

I saw similar behavior recently. A user's account was accidentally archived. Check "Archived Users" on the JTS Server Admin page and see if your account is listed there.

-Matt
Joshua Boston selected this answer as the correct answer
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Joshua Boston commented Feb 04 '13, 10:15 a.m.

 Fairly close; my username was in the system twice, as both Joshua.Boston and joshua.boston.  We're not sure how that happened, but that was the source of the errors.

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