Login via Web ok, but fails via Eclipse client
Hello
I have set-up an RTC Express server. I can successfully run through the initial setup wizard, I can also manage the server via the web client. However, when I try to access the server via the Eclipse client I get an "Invalid user id / password" error. How can I even start debugging this? - I can't see anything special in the tomcat log - The connection is fundamentally ok, because I got the warning about the self-signed certificate the first time I tried to connect. There is likely no fundamental "first user" error, because this is the Nth time I have installed the server (but the first time on a particular new server machine). I have installed the server on D:\jazz, and followed the tech note to make it a windows service. But I also made a test via server.startup.bat, and got the same error. Thanks for any help! Regards, Martin |
7 answers
Ralph Schoon (63.1k●3●36●46)
| answered Oct 29 '08, 9:20 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hello,
If the user has a contributor license, or no license at all granted he could login to the web ui but can't into the Eclipse UI. You would see a clear message about the missing license however, once trying to connect to the server. Ralph Update: |
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Update:
I erased the entire d:\jazz directory, and unzipped again to c:\. Without a change, I started the server via server.startup.bat The I did the initial setup via web browser. Then I tried to connect from the Eclipse client: Same result as before. I even tried with a different client installation, without luck. --> What could cause logon from the web client to succeed, and from the eclipse client to fail? |
Are you connecting to a new database ? If so, does the user exists in the Jazz database ?
Are you using Tomcat User Database or LDAP for authentication ? When you login thru web ui (https://yourServerName:9443/jazz/admin), the user id is shown in the top right corner. Does it display the user id you used to login to Jazz database ? ---- Balaji Update: |
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I run the initial setup wizard, and as a part of this I create the user. I then later use this user to do things via the Web UI, and yes, the user is correctly shown in the top right corner.
I use the Tomcat user DB. I have one more update: When I use a completely fresh client installation, I can successfully connect. When I use one of 4 already installed client installations, I cannot (even if I use a new, fresh workspace I get the user id error). So it seems to be a client-side error. Trouble is, my main client is RSA 7.5, so I cannot simply do a fresh installation. So, how do I reset the Jazz-part of the eclipse configuration, without resetting any other parts of RSA? If I can figure this out, maybe then Jazz will work again. Thanks, Martin |
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Sorry all, I solved the problem...
All my existing client installations had a web proxy added (under "General", "Network Connections"), and of course a new installation doesn't. I added an exception for the intranet subdomain where my new server is placed, and now it works. Regards, Martin |
I don't think that statement is exactly true. A user that has only a
contributor license should still be able to use the Eclipse UI. License failures will only happen when a user tries to execute an action that requires one (such as creating an repository workspace). Matt Lavin Jazz Server Team Ralph Schoon wrote: Hello, |
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Ralph Schoon (63.1k●3●36●46)
| answered Oct 29 '08, 11:07 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hello Matt,
I checked and you are right. I member that I couldn't do that once, but of course that might have been because of some license/right issues I had and I just picked up the wrong impression. Thanks for the clarification Ralph I don't think that statement is exactly true. A user that has only a |
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