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question asked: Nov 24 '12, 9:29 a.m.
question was seen: 4,622 times
last updated: Nov 25 '12, 4:12 a.m.

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Subscribers are not getting email.

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Jeff Ong (141●1●39●47) | asked Nov 24 '12, 9:29 a.m.
We just installed RTC 3.0.1.  Somehow whenever a workitem is updated the subscribers are not getting email updates.  Any ideas why this is not working ?

Email is working when we invite new members to the project.

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sam detweiler (12.5k●6●195●201) | answered Nov 24 '12, 9:50 a.m.
did u look at the server log to see if there are errors?
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Jeff Ong (141●1●39●47) | answered Nov 24 '12, 2:36 p.m.
edited Nov 24 '12, 2:37 p.m.
Hi Sam, Thanks for your reply.

We are seeing the following ERROR messages:

In jts.log,
2012-11-24 14:27:08,711 [             WebContainer : 11] ERROR com.ibm.team.jfs                                    - CRJZS5074E Unexpected exception sending mailjava.lang.NullPointerException        at com.ibm.team.repository.service.jts.internal.mailer.MailerService.sendMessage(MailerService.java:383)
In ccm.log,
2012-11-24 14:27:08,729 [ ccm: AsynchronousTaskRunner-1] ERROR com.ibm.team.workitem                               - CRJAZ1611E Error sending message.;  nested exception is:        com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Internal Server Errorjavax.mail.MessagingException: CRJAZ1611E Error sending message.;  nested exception is:        com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Internal Server Error        at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:249)        at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:231)        at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:264)
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sam detweiler commented Nov 24 '12, 3:26 p.m.

Ok, looking at the jazz source here, this looks like an error I saw long time ago..
the email service is not setup properly..  for me it was the userid or password.

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Jeff Ong (141●1●39●47) | answered Nov 25 '12, 4:12 a.m.
Thanks Sam.  We did check our email settings and everything seems to be fine.  We don't normally use the SMTP Username and SMTP Password.

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