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question asked: Nov 20 '12, 10:47 a.m.
question was seen: 9,014 times
last updated: Aug 04 '14, 11:09 a.m.

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The Report Server is not responding

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Qaiser Islam (312●8●70●74) | asked Nov 20 '12, 10:47 a.m.
hi,

i setup the RRDI 2.0.0.1 but when i try to run any report getting the error "The Report Server is not responding".
RRDI is installed on WAS 8.0.0.3 with DB2 9.7.
Thanks,
Qaiser

Comments
li yaqiang commented Nov 21 '12, 10:06 p.m. | edited Sep 27 '13, 2:29 a.m.

please attach the latest pogo.log and cogserver.log files under the [RRDI installation path]\cognos\logs folder. What is your installed operation system environment?

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Qaiser Islam (312●8●70●74) | answered Nov 22 '12, 4:04 a.m.
the above problem is solved by assigning more memory to RRDI machine. but now i am getting

QFS-ERR-0141-This report service is configured as 64-bit and only supports packages published with the dynamic query mode.

Application server is on Win 2008 64 bit and database machine is also 64 bit running DB2 9.7 64 bit

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li yaqiang (194●2●3) | answered Nov 22 '12, 4:44 a.m.
You can open the IBM Cognos Configuration, click the "Local Configuration>Environment" and change the "Report Server execution mode" to "32-bit".
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Qaiser Islam commented Nov 27 '12, 6:58 a.m. | edited Sep 27 '13, 2:30 a.m.

i changed server execution mode to 32 bit and restarted the machine..and again i got report server not responding error here is pogo.log

2012-11-27 04:56:48.071 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: DISP version is: 10.1.6235.604
2012-11-27 04:56:48.071 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: Current working directory is: C:\IBM\WebSphere8\AppServer\profiles\RRDI.
2012-11-27 04:56:48.071 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: serverInfo is IBM WebSphere Application Server/8.0
2012-11-27 04:56:48.149 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: pogo SAXReader pooling enabled? true
2012-11-27 04:56:48.149 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: pogo SAXReader pooling number of sticky readers=10
2012-11-27 04:56:48.195 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: resolved localhost to: CLM
2012-11-27 04:56:48.211 INFO  [com.cognos.p2plb.config.ConfigStoreServlet] server.startup : 0: This dispatcher is: clm:9081/reporting/servlet/dispatch AKA 192.168.17.100:9081/reporting/servlet/dispatch
2012-11-27 04:57:02.470 DEBUG [ogo.contentmanager.coordinator.CMBootstrap] Thread-49: Querying CM with searchBuffer = /configuration/descendant::dispatcher[ends-with(@dispatcherPath, '//CLM:9081/reporting') or ends-with(@dispatcherPath, '//CLM:9081') or ends-with(@dispatcherPath, '//clm.royalcyber.net:9081/reporting') or ends-with(@dispatcherPath, '//clm.royalcyber.net:9081') or ends-with(@dispatcherPath, '//192.168.17.100:9081/reporting') or ends-with(@dispatcherPath, '//192.168.17.100:9081')]
2012-11-27 04:57:02.579 DEBUG [ogo.contentmanager.coordinator.CMBootstrap] Thread-49: Dispatcher's runningState was "standby", will update to "running"
2012-11-27 04:57:02.579 INFO  [ogo.contentmanager.coordinator.CMBootstrap] Thread-49: Dispatcher object http://clm:9081/reporting is already registered at /configuration/dispatcher[@name='http://clm:9081/reporting'] and will be updated with new runningState=running
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object contentManagerService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object monitorService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object humanTaskService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object metadataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object annotationService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object systemService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object dashboardViewer
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object batchReportService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object eventStudio
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object logService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object analysisStudio
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object reportDataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object reportService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object contentManagerService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object deliveryService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object contentManagerCacheService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object reportStudio
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object repositoryIntegration
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object graphicsService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object dimensionManagementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object agentService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object jobService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object eventManagementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object indexDataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object indexUpdateService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object presentationService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object monitorService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object indexSearchService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object dataMovementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting installComponent object queryStudio
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object systemService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object batchReportService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object indexUpdateService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object dimensionManagementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object indexDataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object annotationService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object eventManagementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object graphicsService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object jobService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object indexSearchService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object dataMovementService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object metadataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object humanTaskService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object contentManagerCacheService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object presentationService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object reportService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object agentService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object logService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object reportDataService
2012-11-27 04:57:02.657 INFO  [entmanager.coordinator.ServiceSynchronizer] Thread-49: Not overwriting service object deliveryService
2012-11-27 04:57:02.657 INFO  [ogo.contentmanager.coordinator.CMBootstrap] Thread-49: Dispatcher was successfully registered in Content Manager.
2012-11-27 04:59:57.456 INFO  [ng.jmx.remote.proxy.chooser.ChooserHandler] Thread-78: changeProxyUpdaterState - This is the active CM box, start the proxy monitor/updater. 
2012-11-27 04:59:57.534 INFO  [jmx.remote.proxy.chooser.CheckProxyHandler] Thread-78: Activating local proxy server
2012-11-27 04:59:59.000 INFO  [ng.jmx.remote.proxy.chooser.ChooserHandler] Thread-78: changeProxyUpdaterState - This is the active CM box, start the proxy monitor/updater. 
2012-11-27 05:34:26.812 ERROR [m.cognos.pogo.reportservice.RequestInvoker] WebContainer : 1: DPR-ERR-2074 Failed to receive a timely response from an external process with a PID 4652. Ensure that the process with a process ID 4652 is started. If the cause of problem cannot be determined, increase the logging level for the target service in the IBM Cognos Administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos
2012-11-27 05:36:18.699 ERROR [m.cognos.pogo.reportservice.RequestInvoker] WebContainer : 5: DPR-ERR-2074 Failed to receive a timely response from an external process with a PID 2604. Ensure that the process with a process ID 2604 is started. If the cause of problem cannot be determined, increase the logging level for the target service in the IBM Cognos Administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos

and congserver.log

192.168.17.100:9081    5264    2012-11-27 04:50:34.284    -6    na    na            stopper-runTimeInfoPublisher    DISP    6235    1    Audit.Other.dispatcher.DISP.pogo    pogo    com.cognos.pogo.services.DefaultHandlerService        Failure    <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>null</messageString></message></messages>    problem stopping handler runTimeInfoPublishernull java.lang.NullPointerException     at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.stopAciveCMChecking(RuntimeInfoPublishHandler.java:273)     at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.stop(RuntimeInfoPublishHandler.java:124)     at com.cognos.pogo.services.DefaultHandlerService.stop(DefaultHandlerService.java:168)     at com.cognos.pogo.services.DispatcherServices$ServiceStopper.safeRun(DispatcherServices.java:336)     at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
192.168.17.100:9081    5264    2012-11-27 04:50:34.284    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    CPS Producer Registration Service        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.549    -6                    stopper-eventManagementService    EMS    6235    1    Audit.ems.EMS    StopService    EventService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.549    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    MetadataService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.549    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    IndexDataService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.596    -6                    stopper-agentService    ASV    6235    1    Audit.as.ASV    StopService    AgentService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.596    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    AnnotationService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.612    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    IndexUpdateService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.612    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    HumanTaskService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.955    -6                    stopper-jobService    JOBS    6235    1    Audit..JOBS    StopService    JobService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:34.035    -6    na    na            Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.logging.SystemEventLogger    Stop    Dispatcher        Success        DPR-SYS-6001 The product is shutting down.
192.168.17.100:9081    5264    2012-11-27 04:50:35.033    -6                    stopper-deliveryService    DLS    6235    1    Audit.ds.DLS    StopService    DeliveryService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:35.033    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    DimensionManagementService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:35.236    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    IndexSearchService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.249    -6                    stopper-monitorService    MS    6235    1    Audit.ms.MS    StopService    MonitorService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    ReportService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    ContentManagerCacheService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    CacheService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    camAsyncAA        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    IBM Cognos Enhanced Search Service        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.405    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    ReportDataService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.545    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    GraphicsService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.545    -6    na    na            stopper-graphicsService    DISP    6235    1    Audit.Other.dispatcher.DISP.pogo    pogo    com.cognos.pogo.services.DefaultHandlerService        Failure    <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>null</messageString></message></messages>    problem stopping handler graphicsServiceHandlernull java.lang.NullPointerException     at com.ibm.cgsBus.service.GraphicsServiceHandler.stop(Unknown Source)     at com.cognos.pogo.services.DefaultHandlerService.stop(DefaultHandlerService.java:168)     at com.cognos.pogo.services.DispatcherServices$ServiceStopper.safeRun(DispatcherServices.java:336)     at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
192.168.17.100:9081    5264    2012-11-27 04:50:36.545    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    DataMovementService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.545    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    buxService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.561    -6    na    na            stopper-buxService    DISP    6235    1    Audit.Other.dispatcher.DISP.pogo    pogo    com.cognos.pogo.services.DefaultHandlerService        Failure    <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>null</messageString></message></messages>    problem stopping handler buxServiceHandlernull java.lang.NullPointerException     at com.ibm.cognos.bux.buxservice.BUXServiceBaseHandler.stop(BUXServiceBaseHandler.java:233)     at com.cognos.pogo.services.DefaultHandlerService.stop(DefaultHandlerService.java:168)     at com.cognos.pogo.services.DispatcherServices$ServiceStopper.safeRun(DispatcherServices.java:336)     at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
192.168.17.100:9081    5264    2012-11-27 04:50:36.561    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    SystemService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.561    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    BatchReportService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.561    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    Fragment Server Service        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.561    -6    shutdown    na    na    0    Thread-9    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StopService    relationalMetadataService        Success       
192.168.17.100:9081    5264    2012-11-27 04:50:36.592    -6    Termination_SESS    Termination_REQ            stopper-contentManagerService    CM    6235    1    Audit.RTUsage.cms.CM    StopService    ContentManagerService        Success        CM-SYS-5094 Content Manager stopped.; Build=10.1.6235.601
192.168.17.100:9081    5264    2012-11-27 04:50:36.639    -6                    stopper-logService    LOGSV    6235    1    server.Audit.IPF    StopService    LogService        Success        <parameters><item name="Port"><![CDATA[9362]]></item><item name="Mode"><![CDATA[UDP]]></item><item name="Secure"><![CDATA[FALSE]]></item></parameters>
192.168.17.100:9081    2788    2012-11-27 04:56:47.899    -6                    server.startup : 0    LOGSV    6235    1    server.Audit.IPF    StartService    LogService        Success        <parameters><item name="Port"><![CDATA[9362]]></item><item name="Mode"><![CDATA[UDP]]></item><item name="Secure"><![CDATA[FALSE]]></item></parameters>
192.168.17.100:9081    2788    2012-11-27 04:56:58.819    -6    Initialization_SESS    Initialization_REQ            Thread-49    CM    6235    1    Audit.cms.CM    StartService    ContentManagerService        Info        CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.
192.168.17.100:9081    2788    2012-11-27 04:56:58.819    -6    Initialization_SESS    Initialization_REQ            Thread-49    CM    6235    1    Audit.cms.CM    StartService    ContentManagerService        Info        CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.
192.168.17.100:9081    2788    2012-11-27 04:56:59.334    -6    Initialization_SESS    Initialization_REQ            Thread-49    CM    6235    1    Audit.cms.CM    StartService    ContentManagerService        Info        CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.
192.168.17.100:9081    2788    2012-11-27 04:56:59.443    -6    Initialization_SESS    Initialization_REQ            Thread-49    CM    6235    1    Audit.cms.CM    StartService    ContentManagerService        Info        CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.
192.168.17.100:9081    2788    2012-11-27 04:56:59.677    -6    Initialization_SESS    Initialization_REQ            Thread-49    CM    6235    1    Audit.cms.CM    StartService    ContentManagerService        Info        CM-SYS-2215 A Content Manager internal CMUPGRADESCRIPT task started.
192.168.17.100:9081    2788    2012-11-27 04:57:00.925    -6                     Thread-49    CM    6235    1    Audit.RTUsage.cms.CM    StartService    ContentManagerService        Success        CM-SYS-5090 Content Manager build 10.1.6235.601 started (None;20110713180847, schema version 6.0022, implementation: CMDbStore - Java CMCache).
192.168.17.100:9081    2788    2012-11-27 04:57:00.925    -6                     Thread-49    CM    6235    1    Audit.RTUsage.cms.CM    StartService    ContentManagerService        Info        CM-SYS-5159 Content Manager is running in active mode.
192.168.17.100:9081    2788    2012-11-27 04:57:01.596    -6    Election_SESS    Election_REQ            Thread-49    CM    6235    1    Audit.RTUsage.cms.CM                Warning        CM-REQ-4296 An HTTP request to the connector "{connector}" timed out.
192.168.17.100:9081    2788    2012-11-27 04:57:02.251    -6    pogoStartup    na    na    0    Thread-49    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    relationalMetadataService        Success       
192.168.17.100:9081    2788    2012-11-27 04:57:02.657    -6    BootstrapConfigurePublish    na        0    Thread-49    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap    StartService    dispatcherBootstrap        Info        DPR-DPR-1002 Successfully registered the dispatcher http://clm:9081/reporting in Content Manager.
192.168.17.100:9081    2788    2012-11-27 04:57:40.393    -6                    Thread-78    AAA    6235    1    Audit.cms.CAM.AAA    StartService    camAsyncService        Success       
192.168.17.100:9081    2788    2012-11-27 04:58:02.078    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    Fragment Server Service        Success       
192.168.17.100:9081    2788    2012-11-27 04:58:02.187    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    BatchReportService        Success       
192.168.17.100:9081    2788    2012-11-27 04:58:02.187    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    SystemService        Success       
192.168.17.100:9081    2788    2012-11-27 04:58:16.024    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    buxService        Success       
192.168.17.100:9081    2788    2012-11-27 04:58:16.305    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.dms.DMSProcessManager    Start    com.cognos.pogo.reportservice        Info        Start a DMController because the start count 1 is larger than 0.
192.168.17.100:9081    2788    2012-11-27 04:59:01.280    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    DataMovementService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:11.342    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    GraphicsService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:11.420    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    ReportDataService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:17.145    -6                    Thread-78    xts    6235    1    Audit.ps.xts    Upgrade    PresentationService        Success    PRS-ACF-0413 Successfully wrote the upgraded cogadmin/system.xml file.   
192.168.17.100:9081    2788    2012-11-27 04:59:37.098    -6                    Thread-78    xts    6235    1    Audit.ps.xts    StartService    PresentationService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.098    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    IBM Cognos Enhanced Search Service        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.098    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    camAsyncAA        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.098    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    CacheService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.098    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    ContentManagerCacheService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.457    -6                    Thread-78    MS    6235    1    Audit.ms.MS    StartService    MonitorService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.457    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    IndexSearchService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.457    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    DimensionManagementService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.566    -6                    Thread-78    DLS    6235    1    Audit.ds.DLS    StartService    DeliveryService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.566    -6                    Thread-78    JOBS    6235    1    Audit..JOBS    StartService    JobService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.613    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    HumanTaskService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.613    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    IndexUpdateService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.644    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    AnnotationService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.644    -6                    Thread-78    ASV    6235    1    Audit.as.ASV    StartService    AgentService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.675    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    IndexDataService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:37.379    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    ReportService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:38.283    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    MetadataService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:38.502    -6                    Thread-78    EMS    6235    1    Audit.ems.EMS    StartService    EventService        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:57.191    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices    StartService    CPS Producer Registration Service        Success       
192.168.17.100:9081    2788    2012-11-27 04:59:58.049    -6    na    na            Thread-78    DISP    6235    1    Audit.Other.dispatcher.DISP.com.cognos.pogo.logging.SystemEventLogger    Start    Dispatcher        Success        DPR-SYS-6000 The product is ready to use.
192.168.17.100:9081    4652    2012-11-27 05:33:00.695    -6                    4256    RSVP    6235    1    Audit.RTUsage.RSVP    StartService    ReportService        Success       
192.168.17.100:9081    2788    2012-11-27 05:34:26.812    -6    6B8063F259A2572CDF1B1049F231D3670DED267D    qw2Cv92ysyG4wsw8y2hs8yyj8CqwGChChqG88svM    1        WebContainer : 1    DISP    6235    1    Audit.Other.dispatcher.DISP.pogo    pogo    com.cognos.pogo.reportservice.RequestInvoker        Failure    <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message></messages>    DPR-ERR-2074 Failed to receive a timely response from an external process with a PID 4652. Ensure that the process with a process ID 4652 is started. If the cause of problem cannot be determined, increase the logging level for the target service in the IBM Cognos Administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos
192.168.17.100:9081    3864    2012-11-27 05:35:50.852    -6                    1696    RSVP    6235    1    Audit.RTUsage.RSVP    StartService    ReportService        Success       
192.168.17.100:9081    2604    2012-11-27 05:35:56.952    -6                    924    RSVP    6235    1    Audit.RTUsage.RSVP    StartService    ReportService        Success       
192.168.17.100:9081    2788    2012-11-27 05:36:18.699    -6    6B8063F259A2572CDF1B1049F231D3670DED267D    ywC9Gvdj4vdqql2Gd2sh4slG22v9svCClCvqqvhM    1        WebContainer : 5    DISP    6235    1    Audit.Other.dispatcher.DISP.pogo    pogo    com.cognos.pogo.reportservice.RequestInvoker        Failure    <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message></messages>    DPR-ERR-2074 Failed to receive a timely response from an external process with a PID 2604. Ensure that the process with a process ID 2604 is started. If the cause of problem cannot be determined, increase the logging level for the target service in the IBM Cognos Administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos

Omprakash Thammishety commented Sep 27 '13, 12:24 a.m. | edited Sep 27 '13, 2:30 a.m.

Hi

I am also getting the same error. Did you fixed this issue? Appreciate if you could share the resolutions?

Om.

Qaiser Islam commented Sep 27 '13, 8:58 a.m.

not remember correctly, but as i mentioned above perhaps it was related to memory i assigned more memory to VM 

Your answer

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