False Notifications on Rational Asset Manager

Ivan Bula

(58●2●2) Oct 09 '12, 1:48 p.m.

Hi all,

Thanks in advance for your attention. We are experimenting a weird behavior on our RAM Server, the user are receiving notifications that indicate that the subscription will be removed because the asset was deleted but the asset haven't changed or removed. Can somebody help me with this???.

Thanks

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Gili Mendel

JAZZ DEVELOPER Oct 10 '12, 11:48 a.m.

Is it a legacy or Master based lifecycle? Are there any policies running on this asset?

Ivan Bula

Oct 10 '12, 1:04 p.m.

Hi Gili, It's a Master based lifecycle. The only Policy running on this asset is "Policy: Default Policies > Unique Asset Name Policy" Thanks.

Peter Walker

FORUM MODERATOR / JAZZ DEVELOPER Oct 12 '12, 1:44 p.m.

Does this occur for just this one asset? If so, is there anything unique about this asset compared to other assets? What are the recent events that occurred? ie. state changes, asset updates, ownership changes, reviewer comments, etc..

Ivan Bula

Oct 16 '12, 10:37 a.m.

Hi Peter, This occurs with other assets and there aren't any events on those Assets. Thanks in advance.

Richard Kulp

FORUM MODERATOR / JAZZ DEVELOPER Oct 16 '12, 6:31 p.m.

Does it actually delete a subscription? Or just the message but the subscription is still there?

Richard Kulp

FORUM MODERATOR / JAZZ DEVELOPER Oct 16 '12, 6:52 p.m.

Also, could there of been multiple versions of the asset and one of the versions was deleted? Unfortunately the default subscription text only gives the name of the asset, it doesn't give the version. So sometimes they have what looks like multiple subscriptions to the same asset, but in reality they have a subscription to multiple versions of the asset instead. And when one asset version is deleted it looks the subscription was deleted but the asset wasn't when really one subscription was deleted, the one for the version deleted.

Ivan Bula

Oct 18 '12, 6:03 p.m.

Hi Richard, The subscription doesn't delete, it still there. There aren't other versions of this document. Thanks

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Peter Walker

FORUM MODERATOR / JAZZ DEVELOPER (98●1) Oct 16 '12, 8:54 a.m.

With no response I'm assuming you have somehow worked through this problem. If not, please respond with more information in order to allow us to further analyze and understand the problem.

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Question asked: Oct 09 '12, 1:48 p.m.

Question was seen: 248 times

Last updated: Oct 18 '12, 6:03 p.m.

False Notifications on Rational Asset Manager

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