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Ask a question process template to 4.0 format conversion - any tool?

T M (8876187143) | asked Aug 03 '12, 10:47 a.m.


How to convert from process template to 4.0 format without upgrading the whole server? Any tool? The reason I'm looking for this way is that I have already upgraded my server and one template was exported and kep outside of RTC and I need to bring that in to RTC 4.0.


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Chris Goldthorpe (4287) | answered Aug 03 '12, 2:20 p.m.
There is no way to convert the template in one step. The recommended path to upgrade the template to 4.0 is as follows

1. Import the template into a 3.0.1 database, you will probably want to use a clean database specifically for this conversion.
2. Upgrade the database to 4.0.
3. Export the template which is now in 4.0 format.

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