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question asked: Jul 18 '12, 12:25 p.m.
question was seen: 5,165 times
last updated: Jul 19 '12, 1:51 a.m.

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CRJAZ6004E error when users log on to RTC server

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Leandro Leal (146●2●43●45) | asked Jul 18 '12, 12:25 p.m.
edited Jul 18 '12, 7:13 p.m. by David Olsen (523●7)
We are having trouble accessing the RTC application. The application is up. But when users log on the application returns the error:
Failed to contact CRJAZ6004E the repository ... Ensure That server is running and the available.

This is the ccm log:
2012-07-17 14:01:09,590 [         http-9443-Processor18]  WARN com.ibm.team.scm                                    - Unhandled Exception
ClientAbortException:  java.net.SocketException: Software caused connection abort: socket write error
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:370)
    at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:432)
    at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:321)
    at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:295)
    at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:98)
    at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:147)
    at com.ibm.team.repository.common.transport.ServerHttpUtil.serializeError(ServerHttpUtil.java:1198)
    at com.ibm.team.repository.common.transport.ServerHttpUtil.serializeError(ServerHttpUtil.java:1079)
    at com.ibm.team.scm.service.internal.content.VersionedContentService.perform_GetOrHead(VersionedContentService.java:737)
    at com.ibm.team.scm.service.internal.content.VersionedContentService.perform_GET(VersionedContentService.java:765)
    at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:82)
    at sun.reflect.GeneratedMethodAccessor318.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:618)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy890.service(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:823)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:1864)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1723)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.access$0(AbstractTeamServerServlet.java:1708)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet$1.service(AbstractTeamServerServlet.java:198)
    at com.ibm.team.repository.internal.service.auth.impl.JAuthHandler.handleRequest(JAuthHandler.java:95)
    at sun.reflect.GeneratedMethodAccessor261.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:618)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy142.handleRequest(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1579)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
    at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:811)
Caused by:
java.net.SocketException: Software caused connection abort: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:105)
    at java.net.SocketOutputStream.write(SocketOutputStream.java:149)
    at com.ibm.jsse2.c.a(c.java:65)
    at com.ibm.jsse2.c.a(c.java:127)
    at com.ibm.jsse2.jc.b(jc.java:90)
    at com.ibm.jsse2.jc.a(jc.java:311)
    at com.ibm.jsse2.j.write(j.java:5)
    at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:751)
    at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:432)
    at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:347)
    at org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:774)
    at org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:118)
    at org.apache.coyote.http11.InternalOutputBuffer.doWrite(InternalOutputBuffer.java:584)
    at org.apache.coyote.Response.doWrite(Response.java:560)
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:365)
    ... 56 more
2012-07-18 08:51:28,560 [         http-9443-Processor24]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 08:51:30,872 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 08:51:30,872 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 08:51:33,888 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 08:51:34,044 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 08:51:47,169 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 08:51:47,169 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 08:52:34,450 [         http-9443-Processor24]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 08:52:34,481 [         http-9443-Processor24]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 08:52:34,497 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 08:52:34,497 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
2012-07-18 08:59:29,697 [         http-9443-Processor24]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 08:59:30,416 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 08:59:30,416 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 08:59:32,057 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 08:59:32,150 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 08:59:34,385 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 08:59:34,385 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 09:00:12,713 [         http-9443-Processor24]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
2012-07-18 09:14:42,345 [         http-9443-Processor21]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 09:14:45,173 [         http-9443-Processor21]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 09:14:45,189 [         http-9443-Processor21]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 09:14:50,954 [         http-9443-Processor21]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 09:14:51,595 [         http-9443-Processor21]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 09:14:54,173 [         http-9443-Processor21]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 09:14:54,173 [         http-9443-Processor21]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 09:15:57,595 [         http-9443-Processor21]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 09:15:57,642 [         http-9443-Processor21]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 09:15:57,658 [         http-9443-Processor21]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 09:15:57,658 [         http-9443-Processor21]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
Comments
Ralph Schoon commented Jul 19 '12, 1:51 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Can you provide more ofthe vital input such as which version that is, the history of the install, OS, Memory etc.?

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