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CRJAZ6004E error when users log on to RTC server

We are having trouble accessing the RTC application. The application is up. But when users log on the application returns the error:
Failed to contact CRJAZ6004E the repository ... Ensure That server is running and the available.

This is the ccm log:
2012-07-17 14:01:09,590 [         http-9443-Processor18]  WARN com.ibm.team.scm                                    - Unhandled Exception
ClientAbortException:  java.net.SocketException: Software caused connection abort: socket write error
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:370)
    at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:432)
    at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:321)
    at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:295)
    at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:98)
    at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:147)
    at com.ibm.team.repository.common.transport.ServerHttpUtil.serializeError(ServerHttpUtil.java:1198)
    at com.ibm.team.repository.common.transport.ServerHttpUtil.serializeError(ServerHttpUtil.java:1079)
    at com.ibm.team.scm.service.internal.content.VersionedContentService.perform_GetOrHead(VersionedContentService.java:737)
    at com.ibm.team.scm.service.internal.content.VersionedContentService.perform_GET(VersionedContentService.java:765)
    at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:82)
    at sun.reflect.GeneratedMethodAccessor318.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:618)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy890.service(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:823)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:1864)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1723)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.access$0(AbstractTeamServerServlet.java:1708)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet$1.service(AbstractTeamServerServlet.java:198)
    at com.ibm.team.repository.internal.service.auth.impl.JAuthHandler.handleRequest(JAuthHandler.java:95)
    at sun.reflect.GeneratedMethodAccessor261.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:618)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:370)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:356)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy142.handleRequest(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1579)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
    at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:811)
Caused by:
java.net.SocketException: Software caused connection abort: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:105)
    at java.net.SocketOutputStream.write(SocketOutputStream.java:149)
    at com.ibm.jsse2.c.a(c.java:65)
    at com.ibm.jsse2.c.a(c.java:127)
    at com.ibm.jsse2.jc.b(jc.java:90)
    at com.ibm.jsse2.jc.a(jc.java:311)
    at com.ibm.jsse2.j.write(j.java:5)
    at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:751)
    at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:432)
    at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:347)
    at org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:774)
    at org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:118)
    at org.apache.coyote.http11.InternalOutputBuffer.doWrite(InternalOutputBuffer.java:584)
    at org.apache.coyote.Response.doWrite(Response.java:560)
    at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:365)
    ... 56 more
2012-07-18 08:51:28,560 [         http-9443-Processor24]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 08:51:30,872 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 08:51:30,872 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 08:51:33,888 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 08:51:34,044 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 08:51:47,169 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 08:51:47,169 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 08:52:34,450 [         http-9443-Processor24]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 08:52:34,481 [         http-9443-Processor24]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 08:52:34,497 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 08:52:34,497 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
2012-07-18 08:59:29,697 [         http-9443-Processor24]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 08:59:30,416 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 08:59:30,416 [         http-9443-Processor24]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 08:59:32,057 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 08:59:32,150 [         http-9443-Processor24]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 08:59:34,385 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 08:59:34,385 [         http-9443-Processor24]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 09:00:12,713 [         http-9443-Processor24]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 09:00:12,760 [         http-9443-Processor24]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
2012-07-18 09:14:42,345 [         http-9443-Processor21]  INFO uration.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:///C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/ccm/teamserver.properties".
2012-07-18 09:14:45,173 [         http-9443-Processor21]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1778I This server is configured as an application.
2012-07-18 09:14:45,189 [         http-9443-Processor21]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1970I The application is configured with:
  Public URI: "https://bodapps82.bod.com.ve:9443/ccm"
  Jazz Team Server location: "https://bodapps82.bod.com.ve:9443/jts/"
2012-07-18 09:14:50,954 [         http-9443-Processor21]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I The server is attempting to connect to the following database: "//bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;"
2012-07-18 09:14:51,595 [         http-9443-Processor21]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I The connection to the following database was successful:
 Db Product Name: Microsoft SQL Server
  Db Product Version: 9.00.3042
  Db URL: jdbc:sqlserver://bodbdapps2:1433;databaseName=ccm;user=xxxxxxxx;password=xxxxxxxx;
  Jdbc Driver Name: Microsoft SQL Server JDBC Driver 2.0
  Jdbc Driver Version: 2.0.1803.100
2012-07-18 09:14:54,173 [         http-9443-Processor21]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8192I: Fulltext Index Location: C:\Program Files\IBM\JazzTeamServer\server\conf\ccm\indices\workitemindex\fulltext_index
2012-07-18 09:14:54,173 [         http-9443-Processor21]  INFO team.fulltext.service.internal.FullTextServiceImpl  - CRJAZ8190I: The fulltext index should point to an absolute directory but is currently set to 'conf/ccm/indices/workitemindex'
2012-07-18 09:15:57,595 [         http-9443-Processor21]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access.  It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2012-07-18 09:15:57,642 [         http-9443-Processor21]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Product Details:
  Jazz Foundation - Core Libraries, Version 3.0.1 (RJF-I20110602-0017)
  Change and Configuration Management - Core Libraries, Version 3.0.1 (RTC-I20110602-0252)

2012-07-18 09:15:57,658 [         http-9443-Processor21]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2012-07-18 09:15:57,658 [         http-9443-Processor21]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled

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Can you provide more ofthe vital input such as which version that is, the history of the install, OS, Memory etc.?


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Question asked: Jul 18 '12, 12:25 p.m.

Question was seen: 5,347 times

Last updated: Jul 19 '12, 1:51 a.m.

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