Hi, we've been unsuccessfully trying to get some of our internal users at Nortel to get running with the RTC client for the past two weeks, and we keep hitting the same frustrating problem:


1) I have the 1642 build of client and server isntalled on my desktop. I can connect to the repository, make a sample project, and do pretty much anything, it all seems to work ok.

2) When I ask someone else to download the 1642 build of the client and connect to the repository from their own desktop, they get this error:

Client/server version mismatch logging into 'mgarvin-4'.
CRJAZ1176I There is a version mismatch for the "com.ibm.team.repository.service.IItemRenderService" service. The server version is "" while the client version is "6". Both client and server version must match. Check the overall version of the client using Help->About and ensure it is compatible with server version "1.0" and build id "I20080618-1642".

3) We both did a clean install, removing everything first and reinstalling, and I've made sure that the other users was _not_ using any existing Eclipse GUI he had installed on his machine.

Yet...after we each did several reinstalls with what appears to be the latest Standard package on the Jazz.net download page...somethin gis still out of synch version wise.

At this point I don't know how to debug this further, and other internal users are going to start viewing Jazz RTC as soemthing that just isn't very reliable or is too complicated to get working. Two weeks of frustration is a lot around here for a new and unproven tool.

How can I debug this issue? I did see this posting:

https://jazz.net/forums/viewtopic.php?t=1862&highlight=server

But there was no reply to it. :(

Any tips/help would be appreciated....

(^_^)/
mike.