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question asked: Jan 31 '12, 12:35 p.m.
question was seen: 6,130 times
last updated: Jan 31 '12, 12:35 p.m.

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Error loading report information

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Adrian Schroeter (71●1●4●2) | asked Jan 31 '12, 12:35 p.m.
I am receiving this error on the default project dashboard

Report loading failed: Connection authorization failure occurred. Reason: User ID or Password invalid. ERRORCODE=-4214, SQLSTATE=28000

I tried to log out and log in but the error still persists

here is a link to a screenshot
http://home.segal.uvic.ca/~schadr/jazzhub/error.png

2 answers

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Denise Cook (46●8●7) | answered Feb 02 '12, 1:53 p.m.
JAZZ DEVELOPER
Thanks for reporting the issue and for adding a screenshot. We're investigating now.
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Denise Cook (46●8●7) | answered Feb 02 '12, 2:23 p.m.
JAZZ DEVELOPER
Hi Adrian,

This issue has been fixed. An administrative password had expired - this was unrelated to your credentials.

We're in the process of switching over to non-expiring passwords so this will not happen again.

Thanks again for reporting the problem!
Denise

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