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question asked: Dec 19 '11, 7:46 p.m.
question was seen: 3,602 times
last updated: Dec 19 '11, 7:46 p.m.

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RTC Synchronization gives 'Missing require license' error

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M F (1●1●1) | asked Dec 19 '11, 7:46 p.m.
In the RTC Eclipse Client, the following errors show up when right clicking on the synchronization rule and selecting 'Show Unsynchronized':
Save Work Item
Missing required license
An error response was received from the Jazz Team Server. Status=400. Message: CRJAZ1381I The user has a "Contributor" client access license assigned that would normally allow this operation, but the license expired on Nov 20, 2011 3:55 AM. You can install a permanent client access license to re-enable this operation.


We are using RTC 3.0 iFix1

They also appear whenever I try synchronizing work items and prevent synchronizations.

The expiry date refers to our expired trial license, which was replaced with the free developer license. The expired Contributor licenses have not been assigned to anybody. All users are using Developer licenses, so I am not sure why this error would appear.

Seems like others have had similar problems in the past, but there is no confirmed resolution:

https://jazz.net/forums/viewtopic.php?t=18400
https://jazz.net/forums/viewtopic.php?p=58054&sid=05641877b3fd6583cee60e4bb6c576df

Sometimes restarting helps, but it seems to return after some time has passed.
Please let me know if you have any advice.

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Geoffrey Clemm (30.1k●3●30●35) | answered Dec 19 '11, 8:38 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
It sounds like you have assigned your ClearCase Synchronizer account a
Contributor license ... you should have assigned it one of the ClearCase
Synchronizer licenses that come included with the RTC license server.

This is documented in the on-line help topic:
"Creating a synchronization process Jazz account"

Cheers,
Geoff

On 12/19/2011 7:53 PM, mfeich wrote:
In the RTC Eclipse Client, the following errors show up when right
clicking on the synchronization rule and selecting 'Show
Unsynchronized':
Save Work Item
Missing required license
An error response was received from the Jazz Team Server.
Status=400. Message: CRJAZ1381I The user has a
"Contributor" client access license assigned that would
normally allow this operation, but the license expired on Nov 20,
2011 3:55 AM. You can install a permanent client access license to
re-enable this operation.

We are using RTC 3.0 iFix1

They also appear whenever I try synchronizing work items and prevent
synchronizations.

The expiry date refers to our expired trial license, which was
replaced with the free developer license. The expired Contributor
licenses have not been assigned to anybody. All users are using
Developer licenses, so I am not sure why this error would appear.

Seems like others have had similar problems in the past, but there is
no confirmed resolution:

https://jazz.net/forums/viewtopic.php?t=18400
https://jazz.net/forums/viewtopic.php?p=58054&sid=05641877b3fd6583cee60e4bb6c576df

Sometimes restarting helps, but it seems to return after some time has
passed.
Please let me know if you have any advice.

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