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question asked: Dec 14 '11, 10:23 a.m.
question was seen: 5,449 times
last updated: Dec 14 '11, 10:23 a.m.

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Problems using IE8

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Sameer Raval (26●2●1) | asked Dec 14 '11, 10:23 a.m.
Our organization has had major setbacks using IE8 to use RRC 3.0.1 in terms of performance loss. When RRC is run using IE8, we experience extreme latency to the point where the tool is rendered almost unusable. We tested RRC 3.0.1 using Firefox and experienced no issues with performance. So my question is, who is using RRC 3.0.1 using IE8, and are you experiencing any latency with this browser?

Thank You.

7 answers

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Benjamin Silverman (4.1k●6●10) | answered Dec 14 '11, 12:15 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Sameer,

Sorry you are having problems with IE8. I recommend you contact support as this is a known issue and a patch is available. The problems will be fixed in 3.0.1.2.
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Manoj Panda (393●4●67●62) | answered Dec 16 '11, 12:40 p.m.
JAZZ DEVELOPER
Hi
I would like to to suggest you to go through the system requirement and cross check.
https://jazz.net/library/article/632
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Sameer Raval (26●2●1) | answered Dec 19 '11, 11:33 a.m.
Hi Sameer,

Sorry you are having problems with IE8. I recommend you contact support as this is a known issue and a patch is available. The problems will be fixed in 3.0.1.2.


Is this patch on the server or the local workstation?
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Sameer Raval (26●2●1) | answered Dec 21 '11, 1:31 p.m.
Hi Sameer,

Sorry you are having problems with IE8. I recommend you contact support as this is a known issue and a patch is available. The problems will be fixed in 3.0.1.2.


What does this patch actually help resolve? The speed with navigating the application, or the latency associated with switching between various other open applications and RRC?
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Benjamin Silverman (4.1k●6●10) | answered Dec 21 '11, 5:58 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The patch is server side and meant to resolve memory related issues when using the application with IE8.
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Sameer Raval (26●2●1) | answered Dec 22 '11, 9:20 a.m.
The patch is server side and meant to resolve memory related issues when using the application with IE8.


So what does this mean as far as application impact? Will the application itself run faster?
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Benjamin Silverman (4.1k●6●10) | answered Dec 22 '11, 11:49 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The problem fixed was memory related and was specific to IE8. The browser would become slower after some time and the problems were not present in IE7 or FireFox. I recommend contacting support for details if you are interested in testing the fix in your environment.

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