accessing RTC machine url

This error says the application was not found: http://en.wikipedia.org/wiki/HTTP_404

Is this s new install then there is no /jazz unless you specify the migration during install and /ccm should work.

Is this an upgrade thane the upgrade failed is there a <installDir>/server/conf/jazz folder and a <installDir>/server/tomcat/webapps/jazz.war?

If not the upgrade install was wrong. If yes was it deployed? You can delete the <installDir>/server/tomcat/jazz folder and restart the tomcat, it will redeploy.

Also check the <installDir>/server/logs/ and the logs there for errors.

Hi Ralph

This is new pilot use install, it was working last Friday. How do i go about find the right url to access it? I am new to RTC. Could you guide me to a config file? Maybe the url i typed is incorret.

Secondly what daemons normally run for RTC on the server?

This error says the application was not found: http://en.wikipedia.org/wiki/HTTP_404

Is this s new install then there is no /jazz unless you specify the migration during install and /ccm should work.

Is this an upgrade thane the upgrade failed is there a <installDir>/server/conf/jazz folder and a <installDir>/server/tomcat/webapps/jazz.war?

If not the upgrade install was wrong. If yes was it deployed? You can delete the <installDir>/server/tomcat/jazz folder and restart the tomcat, it will redeploy.

Also check the <installDir>/server/logs/ and the logs there for errors.

Hi,

as I said previously, if that was a new pilot installed with 3.0.x, it should not have been installed with the /jazz context root for RTC in the first place, unless it was migrated from an older version.

So it would be either:

https://thesoup:9443/ccm/web and if installed on the same machine
https://thesoup:9443/jts/web - which should show he link to the CCM/RTC application

Or
https://thesoup:9443/jazz/web if the upgrade option was used and if installed on the same machine
https://thesoup:9443/jts/web - which should show he link to the CCM/RTC application

You need to start tomcat on your server of course. Which would be the shell or batch script server.startup.bat/server.startup.sht in <installDir>/server/

But the error you get indicates that the application does not run at all, but Apache Tomcat seems to. You could stop the server with the server.shutdown script there and restart -if it does not run a s a service.

Your dataabase needs to run as well, but if it didn't and the server did you would get a different message. So check if <installDir>/server/conf/jazz exists, then it should be https://thesoup:9443/jazz/web or something, otherwise if <installDir>/server/conf/ccm exista it is https://thesoup:9443/jazz/ccm . Please contact whoever set up the pilot at your site.

Hi Ralph
Thanks for the useful info. The pilot box was setup by IBM consultant who is not avalable at the moment.

One more question on database, we installed IBM DB2 on the same RTC box. Would you know how to stop and restart IBM DB2 ? My sys admin would like to reboot the box. So as a good practise would you recommend to stop IBM DB2 and RTC service before we reboot the server ? By the /etc/init.d does not have auto restart commands for IBM DB2 and RTC, should it have auto restart commands?

Running on RTC 3.0.1 url login url https://thesoup:9443/jazz i get the following error, note thesoup is the hostname of our RTC server.

HTTP Status 404 - /jazz

--------------------------------------------------------------------------------

type Status report

message /jazz

description The requested resource (/jazz) is not available.


--------------------------------------------------------------------------------

Apache Tomcat/5.5.33

I would assume that DB2 gets started automatically. Otherwise it should be run DB2 start as the user used to install db2 in the db2inst/bin folder. Use a search machine to look for more info on the internet.

I'd get in contact to IBM to get in conversation with the consultant too. It seems to make no sense to try to remotely debug the issue with no information about the setup.