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RRDI failing to connect to JTS


T M (8876187143) | asked Aug 02 '11, 12:59 p.m.
I installed RRDI. When I try to connect to JTS I get the below error:

The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists.

I tried the following things:

- Restarting Reporting Server (WAS)
- Given full access to cogstartup.xml file for all users

Am I missing anything?

Thanks!

3 answers



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Cheng-Yee Lin (611) | answered Aug 03 '11, 10:48 a.m.
JAZZ DEVELOPER
Theju,

In general, it would take a few minutes before the report server to start up completely (the actual time depends on the system configuration). The error message you mentioned will continue to show until the startup is completed.

You can also try the steps in http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/topic/com.ibm.rational.rcpr.help.doc/topics/r_appserver.html#r_appserver__2 to check if there is an issue for the report server to connect to the content store database (its internal repository).

In addition, you can also take a look at the \cognos\logs\cogserver.log file for more specific information.

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T M (8876187143) | answered Aug 05 '11, 2:47 a.m.
Hi,

Thanks for your response.
--------

1) When I visit the link http://localhost:9085/reporting/servlet/ I see the info:

IBM Cognos 8

Content Manager
Build: 8.4.6020.0
Start time: Wednesday, August 3, 2011 3:07:03 PM IST
Current time: Friday, August 5, 2011 12:03:05 PM IST
State: Not running. See logs.

--------

2) I see a message in cogserver.log as below:

9.121.86.135:9085 5620 2011-08-01 19:19:39.115 +5:30 BootstrapConfigurePublish na 0 Thread-45 DISP 6017 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.contentmanager.coordinator.CMBootstrap Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message></messages> An attempt to register the dispatcher in Content Manager was unsuccessful. Will retry periodically.

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Cheng-Yee Lin (611) | answered Aug 05 '11, 10:39 a.m.
JAZZ DEVELOPER
Theju,

Please verify whether the report server can connect to the content store properly.

Assuming the report server is installed on a Windows system, please invoke IBM Cognos Configuration from the Start -> All Programs -> IBM Rational Reporting -> IBM Cognos 8 menu. Then following the instructions in http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/topic/com.ibm.rational.rcpr.help.doc/topics/r_appserver.html#r_appserver__2

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