HI All,

Require guidance on troubleshooting RTC feeds issue in Outlook

Problem:
RTC Feeds in outlook does not work on selecting "Add new RSS feeds"
It works only if RTC Feeds link is used in the home page link of "RSS Feeds" icon in Outlook and authenticated atleast once


Description:

- RSS feeds work fine in Outlook in general

- Our RTC user credentials are integrated with LDAP

- In RTC server - Advanced properties - Atom 1.0 is set for "Feed Rendering Scheme"

- Tried RSS Feeds in Outlook 2007 and 2010

- On right clicking "RSS Feeds" and choosing "Add new RSS Feeds", it throws an error that the feeds link may not point to a valid source
The workaround that we managed was, Right click on RSS Feeds in the Outlook folders, choose properties, change the home page link to RTC Feeds link. It will open the RTC login page for authentication. Then, click on "Add New RSS feed" , provide the RTC feeds link. The feed will work fine

- Tried with RTC feeds properties ( in authenticated and non-authenticated mode ) Outlook requires authentication to RTC URL atleast once for the session for the feeds to work fine.

- On restarting Outlook, it requires a new authentication in the RSS home page, else feeds fail to update for the entire session

Can someone tell me what should be checked here to add RTC feeds directly to Outlook ? Also, why does RTC require authentication in every Outlook session ?


Any help would be appreciated.

Regards,
Pavithra