Defect Tracking Gateway

Dear Experts,

RTC seems to be the exact answer to almost all my requests, but I
could not find any post(s) or information in regard to Defect
Tracking of deployed applications. But, I probably did not look at
the correct place...

I will try to be as much as explicit on what I am looking for. After
your team have deployed applications, customers may discover new bugs
that are difficult to find or even to explain, so having Logs (as
Log4j) and stack traces (dumps) of these deployed application
reporting directly to the team process (RTC) may be very
productive... We are today doing the copy/past job and track
reporting by hands and this is problematic in many ways!

Does an Expert could point me to the RTC feature that may correspond
to my use case? Does RTC provide a home made reporting and messages
semantic? And is it possible to forward the dump files and log
messages directly to the developer Eclipse or Visual environment?

Thanks in advance,
Rmi

You would "attach" the dump files and log files to the work item, which
then makes them available to the developers.

Cheers,
Geoff

Thanks Geoff for your reply,

Could you please explain me if I can program such feature to be
automatic, i.e. I receive an email or a HTTP POST message from a
deployed App that has just crashed and corresponding to some well
know "comment" or "traces", I will program RTC to
forward the files and so on to the developer!

Thanks again,
Rmi

gmclemmwrote:
You would "attach" the dump files and log files to the work
item, which
then makes them available to the developers.

Cheers,
Geoff

You should be able to use the work item Rest API to create new work
items and attach traces to them (you would find threads on how to do
that in the jazz.extend newsgroup).

But I couldn't quite tell what automation you are looking for. When you
say "when I receive an email" ... are you referring to you receiving
such an email in your personal email inbox? If so, you would either
need to save that info into a file, and then run your script that does
the auto-create/auto-attach operations with that file as an argument, or
if you can extend your email client, you could add that script to your
email client, using the email body itself as input.

Cheers,
Geoff