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question asked: Jun 10 '11, 2:12 p.m.
question was seen: 4,468 times
last updated: Jun 10 '11, 2:12 p.m.

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Defect Tracking Gateway

0
Rémi Pecqueur (11●1●1) | asked Jun 10 '11, 2:12 p.m.
Dear Experts,

RTC seems to be the exact answer to almost all my requests, but I could not find any post(s) or information in regard to Defect Tracking of deployed applications. But, I probably did not look at the correct place...

I will try to be as much as explicit on what I am looking for. After your team have deployed applications, customers may discover new bugs that are difficult to find or even to explain, so having Logs (as Log4j) and stack traces (dumps) of these deployed application reporting directly to the team process (RTC) may be very productive... We are today doing the copy/past job and track reporting by hands and this is problematic in many ways!

Does an Expert could point me to the RTC feature that may correspond to my use case? Does RTC provide a home made reporting and messages semantic? And is it possible to forward the dump files and log messages directly to the developer Eclipse or Visual environment?

Thanks in advance,
Rmi

4 answers

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Geoffrey Clemm (30.1k●3●30●35) | answered Jun 10 '11, 11:40 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
You would "attach" the dump files and log files to the work item, which
then makes them available to the developers.

Cheers,
Geoff

On 6/10/2011 2:23 PM, egonocastdg wrote:
Dear Experts,

RTC seems to be the exact answer to almost all my requests, but I
could not find any post(s) or information in regard to Defect
Tracking of deployed applications. But, I probably did not look at
the correct place...

I will try to be as much as explicit on what I am looking for. After
your team have deployed applications, customers may discover new bugs
that are difficult to find or even to explain, so having Logs (as
Log4j) and stack traces (dumps) of these deployed application
reporting directly to the team process (RTC) may be very
productive... We are today doing the copy/past job and track
reporting by hands and this is problematic in many ways!

Does an Expert could point me to the RTC feature that may correspond
to my use case? Does RTC provide a home made reporting and messages
semantic? And is it possible to forward the dump files and log
messages directly to the developer Eclipse or Visual environment?

Thanks in advance,
Rmi
0
permanent link
Rémi Pecqueur (11●1●1) | answered Jun 16 '11, 6:20 a.m.
Thanks Geoff for your reply,

Could you please explain me if I can program such feature to be automatic, i.e. I receive an email or a HTTP POST message from a deployed App that has just crashed and corresponding to some well know "comment" or "traces", I will program RTC to forward the files and so on to the developer!

Thanks again,
Rmi

You would "attach" the dump files and log files to the work item, which
then makes them available to the developers.

Cheers,
Geoff

0
permanent link
Geoffrey Clemm (30.1k●3●30●35) | answered Jun 16 '11, 8:52 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
You should be able to use the work item Rest API to create new work
items and attach traces to them (you would find threads on how to do
that in the jazz.extend newsgroup).

But I couldn't quite tell what automation you are looking for. When you
say "when I receive an email" ... are you referring to you receiving
such an email in your personal email inbox? If so, you would either
need to save that info into a file, and then run your script that does
the auto-create/auto-attach operations with that file as an argument, or
if you can extend your email client, you could add that script to your
email client, using the email body itself as input.

Cheers,
Geoff


On 6/16/2011 6:23 AM, egonocastdg wrote:
Thanks Geoff for your reply,

Could you please explain me if I can program such feature to be
automatic, i.e. I receive an email or a HTTP POST message from a
deployed App that has just crashed and corresponding to some well
know "comment" or "traces", I will program RTC to
forward the files and so on to the developer!

Thanks again,
Rmi

gmclemmwrote:
You would "attach" the dump files and log files to the work
item, which
then makes them available to the developers.

Cheers,
Geoff
0
permanent link
Rémi Pecqueur (11●1●1) | answered Jun 17 '11, 6:34 a.m.
Thanks Geoff,

I see what you mean and I will go ahead in the jazz.extend tools or software.

Cheers,
Rmi

You should be able to use the work item Rest API to create new work
items and attach traces to them (you would find threads on how to do
that in the jazz.extend newsgroup).

But I couldn't quite tell what automation you are looking for. When you
say "when I receive an email" ... are you referring to you receiving
such an email in your personal email inbox? If so, you would either
need to save that info into a file, and then run your script that does
the auto-create/auto-attach operations with that file as an argument, or
if you can extend your email client, you could add that script to your
email client, using the email body itself as input.

Cheers,
Geoff

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