http status 500 when trying to view Documentation
If you go to a dashboard and the General tab then click on any heading such as Overview, Tutorials or Tour you get the following:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet.init() for servlet equinoxbridgeservlet threw exception
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
java.lang.Thread.run(Thread.java:811)
root cause
java.lang.RuntimeException: Could not find framework
org.eclipse.equinox.servletbridge.FrameworkLauncher.buildInitialPropertyMap(FrameworkLauncher.java:481)
org.eclipse.equinox.servletbridge.FrameworkLauncher.start(FrameworkLauncher.java:351)
org.eclipse.equinox.servletbridge.BridgeServlet.init(BridgeServlet.java:65)
javax.servlet.GenericServlet.init(GenericServlet.java:212)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
java.lang.Thread.run(Thread.java:811)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.28 logs.
Apache Tomcat/5.5.28
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet.init() for servlet equinoxbridgeservlet threw exception
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
java.lang.Thread.run(Thread.java:811)
root cause
java.lang.RuntimeException: Could not find framework
org.eclipse.equinox.servletbridge.FrameworkLauncher.buildInitialPropertyMap(FrameworkLauncher.java:481)
org.eclipse.equinox.servletbridge.FrameworkLauncher.start(FrameworkLauncher.java:351)
org.eclipse.equinox.servletbridge.BridgeServlet.init(BridgeServlet.java:65)
javax.servlet.GenericServlet.init(GenericServlet.java:212)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
java.lang.Thread.run(Thread.java:811)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.28 logs.
Apache Tomcat/5.5.28
One answer
Perhaps the UA (User Assistance - Help Documentation) did not deploy properly in your Tomcat environment.
I would recommend doing a "server reset" and restarting the server. This will reprovision the web apps and hopefully your Help will be available at that point.
To do this, while the server is still running, navigate to:
https://<server>:<secure>/jazz/admin?internal#action=com.ibm.team.repository.admin.serverReset
Press the "Request Reset" button.
Restart the server (server.shutdown followed by server.startup).
Let us know if that resolves this problem.
I would recommend doing a "server reset" and restarting the server. This will reprovision the web apps and hopefully your Help will be available at that point.
To do this, while the server is still running, navigate to:
https://<server>:<secure>/jazz/admin?internal#action=com.ibm.team.repository.admin.serverReset
Press the "Request Reset" button.
Restart the server (server.shutdown followed by server.startup).
Let us know if that resolves this problem.