Connector Gateway failing on connection to CQ DB

That's an unfortunate and not so helpful error message. Before you start the CQ Gateway, you need to make sure the Jazz server is running. By any chance was the Jazz server not running when you received this error message?

Lorelei
Jazz CQ Connector Team

Hi again,

I was able to reproduce this problem by not having started the Jazz server. I created the following work item for this https://jazz.net/jazz/web/projects/Jazz%20Project#action=com.ibm.team.workitem.viewWorkItem&id=57403.

Lorelei

Thanks for the comment. I tried again for a few times. The same error message was displayed while the Jazz server was running.

Gary,

Are you saying you are able to reproduce the same problem starting the CQ gateway after having started the Jazz server?

Lorelei

Thanks. Yes - I was able to reproduce the issue after making sure that the jazz server has been started.

Here is the log of the gateway. I see "CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Problem connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/jazz". What does it mean? Thanks.


-----
May 29, 2008 10:38:27 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive InteropGateway.war
log4j:WARN No appenders could be found for logger (org.apache.commons.digester.D
igester.sax).
log4j:WARN Please initialize the log4j system properly.
10:38:28,280 INFO com.ibm.rational.interop.level2 -
temp dir is: C:\Program Files\IBM\ClearQuestConnector\gateway\tomcat\temp\intero
p
10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Jazz Interop server is: null(-1)
10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Logging in as null
10:38:28,851 ERROR com.ibm.rational.interop.level1
- CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Proble
m connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/j
azz
at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand
lerUsingRestClient.connect(JazzInteropEventHandlerUsingRestClient.java:115)
at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand
lerUsingRestClient.<init>(JazzInteropEventHandlerUsingRestClient.java:69)
at com.ibm.rational.connector.cq.common.jazzgateway.JazzGateway.connectT
oRepositoryLocal(JazzGateway.java:33)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createJ
azzGatewayFromSpec(CQInteropPollingManager.java:770)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initial
ize(CQInteropPollingManager.java:789)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIn
coming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(Polli
ngThread.java:31)
May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8081
May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8444
May 29, 2008 10:38:30 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8010
May 29, 2008 10:38:30 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/60 config=null
May 29, 2008 10:38:30 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
May 29, 2008 10:38:30 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 5359 ms

Thanks. Yes - I was able to reproduce the issue after making sure that the jazz server has been started.

Here is the log of the gateway. I see "CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Problem connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/jazz". What does it mean? Thanks.


-----
May 29, 2008 10:38:27 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive InteropGateway.war
log4j:WARN No appenders could be found for logger (org.apache.commons.digester.D
igester.sax).
log4j:WARN Please initialize the log4j system properly.
10:38:28,280 INFO com.ibm.rational.interop.level2 -
temp dir is: C:\Program Files\IBM\ClearQuestConnector\gateway\tomcat\temp\intero
p
10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Jazz Interop server is: null(-1)
10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Logging in as null
10:38:28,851 ERROR com.ibm.rational.interop.level1
- CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Proble
m connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/j
azz
at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand
lerUsingRestClient.connect(JazzInteropEventHandlerUsingRestClient.java:115)
at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand
lerUsingRestClient.<init>(JazzInteropEventHandlerUsingRestClient.java:69)
at com.ibm.rational.connector.cq.common.jazzgateway.JazzGateway.connectT
oRepositoryLocal(JazzGateway.java:33)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createJ
azzGatewayFromSpec(CQInteropPollingManager.java:770)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initial
ize(CQInteropPollingManager.java:789)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIn
coming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(Polli
ngThread.java:31)
May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8081
May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8444
May 29, 2008 10:38:30 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8010
May 29, 2008 10:38:30 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/60 config=null
May 29, 2008 10:38:30 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
May 29, 2008 10:38:30 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 5359 ms

I updated the work item with your comments and hope someone can get back to you soon.

Lorelei

Does the jazz server uri have the correct port specified in the cqconnector.properties file? It should be 9443.

Thanks. We are intended to use port 443 instead of 9443. We indeed tried both 9443 and 443 and we saw the same error. Including the port number (443) or not in the URI did not make difference either.

Don't know if it is legal URL syntax, but that does the "#1" mean?

Try without that. You will notice in the log was:

10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Jazz Interop server is: null(-1)
10:38:28,641 DEBUG com.ibm.rational.interop.level1
- Logging in as null

It probably couldn't parse your url correctly...

Rich Piazza
Jazz CQ Connector team