Connector Gateway failing on connection to CQ DB
Hello,
I am using RTC Beta3, and am having issues connecting the Connector Gateway to my CQ DB. I have walked through the CQ Connector Checklist from the Online Help, but am still receiving an error. Below is the output from the Connector validation page (http://localhost:8081/InteropGateway/InteropServlet) Welcome to the Jazz ClearQuest Connector Gateway Gateway started at: 5/28/08 3:19 PM Uptime: 00:05:32 Gateway Version: I20080514-1300 There were problems connecting to the CQ DB, NTTA_Test/NTTAT null |
13 answers
That's an unfortunate and not so helpful error message. Before you start the CQ Gateway, you need to make sure the Jazz server is running. By any chance was the Jazz server not running when you received this error message?
Lorelei Jazz CQ Connector Team |
Hi again,
I was able to reproduce this problem by not having started the Jazz server. I created the following work item for this https://jazz.net/jazz/web/projects/Jazz%20Project#action=com.ibm.team.workitem.viewWorkItem&id=57403. Lorelei |
Thanks for the comment. I tried again for a few times. The same error message was displayed while the Jazz server was running.
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Gary,
Are you saying you are able to reproduce the same problem starting the CQ gateway after having started the Jazz server? Lorelei |
Thanks. Yes - I was able to reproduce the issue after making sure that the jazz server has been started.
Here is the log of the gateway. I see "CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Problem connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/jazz". What does it mean? Thanks. ----- May 29, 2008 10:38:27 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive InteropGateway.war log4j:WARN No appenders could be found for logger (org.apache.commons.digester.D igester.sax). log4j:WARN Please initialize the log4j system properly. 10:38:28,280 INFO com.ibm.rational.interop.level2 - temp dir is: C:\Program Files\IBM\ClearQuestConnector\gateway\tomcat\temp\intero p 10:38:28,641 DEBUG com.ibm.rational.interop.level1 - Jazz Interop server is: null(-1) 10:38:28,641 DEBUG com.ibm.rational.interop.level1 - Logging in as null 10:38:28,851 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Proble m connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/j azz at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand lerUsingRestClient.connect(JazzInteropEventHandlerUsingRestClient.java:115) at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand lerUsingRestClient.<init>(JazzInteropEventHandlerUsingRestClient.java:69) at com.ibm.rational.connector.cq.common.jazzgateway.JazzGateway.connectT oRepositoryLocal(JazzGateway.java:33) at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createJ azzGatewayFromSpec(CQInteropPollingManager.java:770) at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initial ize(CQInteropPollingManager.java:789) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIn coming(PollingThread.java:44) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(Polli ngThread.java:31) May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8081 May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8444 May 29, 2008 10:38:30 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8010 May 29, 2008 10:38:30 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/60 config=null May 29, 2008 10:38:30 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource May 29, 2008 10:38:30 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 5359 ms |
Thanks. Yes - I was able to reproduce the issue after making sure that the jazz server has been started.
Here is the log of the gateway. I see "CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Problem connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/jazz". What does it mean? Thanks. ----- May 29, 2008 10:38:27 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive InteropGateway.war log4j:WARN No appenders could be found for logger (org.apache.commons.digester.D igester.sax). log4j:WARN Please initialize the log4j system properly. 10:38:28,280 INFO com.ibm.rational.interop.level2 - temp dir is: C:\Program Files\IBM\ClearQuestConnector\gateway\tomcat\temp\intero p 10:38:28,641 DEBUG com.ibm.rational.interop.level1 - Jazz Interop server is: null(-1) 10:38:28,641 DEBUG com.ibm.rational.interop.level1 - Logging in as null 10:38:28,851 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: Proble m connecting to Jazz Repository using https://RTCAdmin:xxxxxx#1@10.63.11.31/j azz at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand lerUsingRestClient.connect(JazzInteropEventHandlerUsingRestClient.java:115) at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHand lerUsingRestClient.<init>(JazzInteropEventHandlerUsingRestClient.java:69) at com.ibm.rational.connector.cq.common.jazzgateway.JazzGateway.connectT oRepositoryLocal(JazzGateway.java:33) at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createJ azzGatewayFromSpec(CQInteropPollingManager.java:770) at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initial ize(CQInteropPollingManager.java:789) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIn coming(PollingThread.java:44) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(Polli ngThread.java:31) May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8081 May 29, 2008 10:38:29 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-8444 May 29, 2008 10:38:30 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8010 May 29, 2008 10:38:30 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/60 config=null May 29, 2008 10:38:30 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource May 29, 2008 10:38:30 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 5359 ms |
I updated the work item with your comments and hope someone can get back to you soon.
Lorelei |
Does the jazz server uri have the correct port specified in the cqconnector.properties file? It should be 9443.
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Thanks. We are intended to use port 443 instead of 9443. We indeed tried both 9443 and 443 and we saw the same error. Including the port number (443) or not in the URI did not make difference either.
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Don't know if it is legal URL syntax, but that does the "#1" mean?
Try without that. You will notice in the log was: - Jazz Interop server is: null(-1) 10:38:28,641 DEBUG com.ibm.rational.interop.level1 - Logging in as null It probably couldn't parse your url correctly... Rich Piazza Jazz CQ Connector team |
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