User cannot log into RQM

Has any progress been made on this? I am seeing the same issue with RTC, RRC and RQM. I suspect that it may be network related but I have not been able to isolate it.

Thanks,

Jason

Hi all,

I have a user who cannot log into RQM webclient. His RQM user-ID was created two days ago.

We are running RQM 2.0.1.1 iFix 2 with Bluepages as LDAP repository.

I have checked the following sources of error:

Login name case sensitive
==> The user is using the correct case like denoted in Bluepages

Checked the user rights
==> The user is correctly entered in the JazzUsers bluegroup
==> and he has assigned the two RQM licenses (Quality Manager, Test Lab Manager)

Checked jazz.log
==> Found this error:

05:00:27,752 ERROR ervice.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I Error fetching information for the user "<username>@de.ibm.com" from the external user directory.
javax.naming.CommunicationException: Connection reset ; remaining name 'ou=bluepages,o=ibm.com'

The online help in publib.boulder doesn't know anything about this error message.
( http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/index.jsp )

The online help on jazz.net knows only the error message but provides no hint how to solve the problem: http://jazz.net/help-dev/clm/index.jsp?topic=/com.ibm.messages.CLMic/CRJAZ0740I.html

Have you ever had such an error?

Thanks for any help - Harold.

Has any progress been made on this? I am seeing the same issue with RTC, RRC and RQM. I suspect that it may be network related but I have not been able to isolate it.

Thanks,

Jason

Hi all,

I have a user who cannot log into RQM webclient. His RQM user-ID was created two days ago.

We are running RQM 2.0.1.1 iFix 2 with Bluepages as LDAP repository.

I have checked the following sources of error:

Login name case sensitive
==> The user is using the correct case like denoted in Bluepages

Checked the user rights
==> The user is correctly entered in the JazzUsers bluegroup
==> and he has assigned the two RQM licenses (Quality Manager, Test Lab Manager)

Checked jazz.log
==> Found this error:

05:00:27,752 ERROR ervice.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I Error fetching information for the user "<username>@de.ibm.com" from the external user directory.
javax.naming.CommunicationException: Connection reset ; remaining name 'ou=bluepages,o=ibm.com'

The online help in publib.boulder doesn't know anything about this error message.
( http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/index.jsp )

The online help on jazz.net knows only the error message but provides no hint how to solve the problem: http://jazz.net/help-dev/clm/index.jsp?topic=/com.ibm.messages.CLMic/CRJAZ0740I.html

Have you ever had such an error?

Thanks for any help - Harold.

I have a user experiencing this same error message when the LDAP nightly sync task runs. This is on RTC 3.0. Is there a resolution or suggestion for this ? LDAP is IBM Blue Pages

We have  still the same behavior, even in RTC 4.0.0.0 - and no solution for it

The user can be find in Websphere LDAP user registry.
The user is member of the Jazzusers group.
The user has a developer license assigned.

In one case, the user seems to be able to login  to Webclient, but then get a error message: You are not authorized to view/access this page

I am keen to  get more help, how to troubleshoot this issue

Robby

What attribute is being used from LDAP for the user ID ?  In all our repositories we use ( in WAS configuration )

User Filter
(&(preferredIdentity=%v)(objectclass=ePerson))

User ID Map
*:preferredIdentity


teamserver.properties:

com.ibm.team.repository.ldap.membersOfGroup=uniquemember
com.ibm.team.repository.ldap.baseUserDN=o\=ibm.com
com.ibm.team.repository.ldap.userAttributesMapping=userId\=preferredIdentity,name\=cn,emailAddress\=preferredIdentity
com.ibm.team.repository.user.registry.type=LDAP
com.ibm.team.repository.ldap.registryLocation=ldap\://bluepages.ibm.com\:389
com.ibm.team.repository.ldap.baseGroupDN=ou\=memberList,ou\=ibmgroups,o\=ibm.com
com.ibm.team.repository.ldap.findGroupsForUserQuery=uniquemember\={USER-DN}
com.ibm.team.repository.ldap.findUsersByUserIdQuery=preferredIdentity\=?1

I simply re-iterate this as the preferredIdentity is the same as "Internet Address" exposed on ones Blue Pages.
It is possible to authenticate using any of one's LDAP 'email' attributes, but one won't be authorized w/o the correct one.