How changing the settings of the Master Administrator?
After the installation of Rational Asset Manager V7.5.0.1, the following deafult administrator is added to the list of Repository Administrators :
Name:Master Administrator
Email: admin@somwhere.com
Phone: 555-4556
I do not understand the meaning of this administrator. By the way, when a user try to access a Community without having the required permission an automatic email is also sent to this administrator (using the 'invalid' email address)... and this is a problem...
Can you help me to remove this master administrator (the Remove link is missing)? Or alternatively, do you know how changing its settings (email in particular)?
Thanks
Rai
Name:
Email: admin@somwhere.com
Phone: 555-4556
I do not understand the meaning of this administrator. By the way, when a user try to access a Community without having the required permission an automatic email is also sent to this administrator (using the 'invalid' email address)... and this is a problem...
Can you help me to remove this master administrator (the Remove link is missing)? Or alternatively, do you know how changing its settings (email in particular)?
Thanks
Rai
2 answers
Hi,
This user was left there so that if things went really bad for some
reason and you could punt back to File security and use the admin id as
repository admin.
Most installations don't have a problem that it sends to email address
of a valid format but an unknown user/host. I'm not sure why this is
giving your installation a problem.
For the future could you please open an Enhancement work item to handle
this user and allow deactivation of it.
But for now you can go to your database and go to the USERID table, go
to the row with the ID = 100 and change the EMAIL address column to be
an empty string. That way it won't actually send any messages to this user.
--
Rich Kulp
Rational Asset Manager developer
This user was left there so that if things went really bad for some
reason and you could punt back to File security and use the admin id as
repository admin.
Most installations don't have a problem that it sends to email address
of a valid format but an unknown user/host. I'm not sure why this is
giving your installation a problem.
For the future could you please open an Enhancement work item to handle
this user and allow deactivation of it.
But for now you can go to your database and go to the USERID table, go
to the row with the ID = 100 and change the EMAIL address column to be
an empty string. That way it won't actually send any messages to this user.
--
Rich Kulp
Rational Asset Manager developer
Thanks for your suggestions!
Actually there is no problem in my RAM installation. The problem occurs when an automatic mail is sent to the person who is trying to access an unauthorized asset to inform him/her on the administrators to contact for getting the required permissions... All the administrators are in CC, including the admin@somwhere.com (!), so if the user tries to reply to that mail, he/she will receive (in few minutes or days...) a mail error from the mail server to inform that one of the email address does not exist...
And I do not remember but I think that this address is also used in other scenarios. By the way, I removed the email from the database as you suggested.
Rai
Actually there is no problem in my RAM installation. The problem occurs when an automatic mail is sent to the person who is trying to access an unauthorized asset to inform him/her on the administrators to contact for getting the required permissions... All the administrators are in CC, including the admin@somwhere.com (!), so if the user tries to reply to that mail, he/she will receive (in few minutes or days...) a mail error from the mail server to inform that one of the email address does not exist...
And I do not remember but I think that this address is also used in other scenarios. By the way, I removed the email from the database as you suggested.
Rai