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question asked: Mar 22 '11, 7:41 a.m.
question was seen: 4,796 times
last updated: Jul 05 '12, 6:27 a.m.

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clmhelp system not functioning

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Daan van der Munnik (291●1●31●27) | asked Mar 22 '11, 7:41 a.m.
We have an RTC 3.0 instance which is working fine except for the help system.
The https://servername:9443/clmhelp/index.jsp screen is displayed correctly, but opening any actual help topics results in a "resource is not available" error.

Using .../clmhelp/remote/remotehelp.jsp we can view the properties of the remote help which is set to:

Name: Rational Team Concert Help
Host: publib.boulder.ibm.com
Path: /infocenter/clmhelp/v3r0
Protocol: http
Port: 80
URL: http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0
Status: Enabled

However clicking "Test Connection" results in a "Connection Status: Failed" message.

Could this be because we are behind a proxy server ?
If yes, how do we configure this correctly ?

Thanks,

Daan.

7 answers

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Troy Strickland (6●1) | answered Apr 12 '11, 12:35 a.m.
Daan,

I had the same issue.

To configure RTC3 to allow the help to work from behind a proxy add the following to the tomcat server.startup script.

JAVA_OPTS="$JAVA_OPTS -Dhttp.proxyHost=xxx.xx.xx.xx -Dhttp.proxyPort=8080

Restart server and the help should now be OK.

Regards,
Troy.
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Joel Craig (6●1●2) | answered Feb 29 '12, 3:48 p.m.
We have an RTC 3.0 instance which is working fine except for the help system.
The https://servername:9443/clmhelp/index.jsp screen is displayed correctly, but opening any actual help topics results in a "resource is not available" error.

Using .../clmhelp/remote/remotehelp.jsp we can view the properties of the remote help which is set to:

Name: Rational Team Concert Help
Host: publib.boulder.ibm.com
Path: /infocenter/clmhelp/v3r0m1
Protocol: http
Port: 80
URL: http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1
Status: Enabled

When I try the Test Connection button, I get the status "Connected". When I access the welcome page from my dashboard and attempt to "take a tour of change and configuration management" I get resource not available. URL in new window is:
https://myserverURI:9443/clmhelp/topic/com.ibm.team.concert.overview.tour.tutorial.doc/topics/rtcoverviewwrapper.html

Same result with other links on the welcome page. Had no issues during install and finalize process. Other users have same result. Thanks for any tips or pointers.
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ekaterina indik (11●1●2) | answered Jul 05 '12, 3:22 a.m.
I have the same problem with 4.0. Have anybody solutions?
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Daan van der Munnik (291●1●31●27) | answered Jul 05 '12, 3:53 a.m.

We ended up fixing this by always refering to the IBM online help from the teamserver.properties:

For all applications change the following line in “teamserver.properties”:

com.ibm.team.repository.web.helpuri=/clmhelp/index.jsp

to:

com.ibm.team.repository.web.helpuri=http\://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/index.jsp

This should be done in:

<installdir>\JazzTeamServer\server\conf\ccm\

<installdir>\JazzTeamServer\server\conf\jts\

<installdir>\JazzTeamServer\server\conf\qm\
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ekaterina indik (11●1●2) | answered Jul 05 '12, 5:35 a.m.
i change com.ibm.team.repository.web.helpuri, but when i want open help topic, server point to /clmhelp/index.jsp. http\://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/index.jsp not apply. What have i now to do? Is there anything else that needs to be changed? Thanks for your answer.
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Daan van der Munnik (291●1●31●27) | answered Jul 05 '12, 5:37 a.m.

You may need to restart the jazz team server.
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ekaterina indik (11●1●2) | answered Jul 05 '12, 6:26 a.m.
i do it a lot of time.Not apply.

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