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question asked: May 09 '08, 4:08 p.m.
question was seen: 8,838 times
last updated: May 09 '08, 4:08 p.m.

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AT&T Network Client Issues

0
Mike Gering (61●3) | asked May 09 '08, 4:08 p.m.
I am forced to use the AT&T Network Client to get VPN access to our Jazz
server. When I am opening up a workspace, the file transfer stops after
a little while and causes the AT&T Network Client to disconnect! Though
I don't have this problem with other programs I use, this is surely a
problem with the AT&T Network Client software, but I'm curious to know
if others have this problem and especially if there is a solution (other
than getting rid of the AT&T Network Client).

Mike Gering

5 answers

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0
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Anthony Kesterton (7.5k●7●180●136) | answered May 09 '08, 4:22 p.m.
JAZZ DEVELOPER
I seem to remember problems like this (AT&T client kept disconnecting - but this was ages ago, and not related to RTC which was not around then). The fix was to update the client if I do remember correctly.

Can you use IBM Connect client instead - this seems a lot better.

anthony
0
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Mike Gering (61●3) | answered May 09 '08, 4:35 p.m.
kesterto wrote:
I seem to remember problems like this (AT&T client kept
disconnecting - but this was ages ago, and not related to RTC which
was not around then). The fix was to update the client if I do
remember correctly.

Can you use IBM Connect client instead - this seems a lot better.

anthony


I was a happy IBM Connect user before I was forced to use the AT&T
Network Client, so that is no longer an option. The version of the
client that I'm using is 6.9.0.3006, which is the latest one supported
for our use.

Mike
0
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John Vasta (2.6k●1●5) | answered May 09 '08, 5:26 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Take a look at

https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/29063

which has some advice in comment #2 that I'll reproduce here:

You need to make the following changes to your VPN connection setting (the changes are in bold )

1. Click on Setup
2. Choose default profile, click next
3. Click on advanced properties
4. Choose "Both internet and company's intranet"
5. In the drop down combo, choose "Managed VPN, SSL Dual Access"
6. Select the defaults for all others.

John
Jazz ClearQuest Connector Team
0
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Mike Gering (61●3) | answered May 12 '08, 11:03 a.m.
jrvasta wrote:
Take a look at

https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/29063

which has some advice in comment #2 that I'll reproduce here:

You need to make the following changes to your VPN connection setting
(the changes are in bold )

1. Click on Setup
2. Choose default profile, click next
3. Click on advanced properties
4. Choose "Both internet and company's intranet"
5. In the drop down combo, choose "Managed VPN, SSL Dual
Access"
6. Select the defaults for all others.

John
Jazz ClearQuest Connector Team


Thanks for the tip. It worked fine for one day. Now, I can't get AT&T
Network Client to work at all with the SSL Dual option. It can't find
the DNS server, the configuration server, etc. If I resolve any of this,
I'll post it.

Mike Gering
0
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Richard Curtis (61●1●1) | answered May 12 '08, 4:01 p.m.
see Large load operation messes up connection over VPN (29063), which may
solve this problem for you. (It solved it for me).

Richard O. Curtis
Senior Information Developer
IBM Rational Software
20 Maguire Rd.
Lexington, MA 02421-3112

781-676-2691 //voice
rocurtis@us.ibm.com //inet


"Mike Gering" <mike> wrote in message
news:g02b0e$6kf$1@localhost.localdomain...
I am forced to use the AT&T Network Client to get VPN access to our Jazz
server. When I am opening up a workspace, the file transfer stops after a
little while and causes the AT&T Network Client to disconnect! Though I
don't have this problem with other programs I use, this is surely a problem
with the AT&T Network Client software, but I'm curious to know if others
have this problem and especially if there is a solution (other than getting
rid of the AT&T Network Client).

Mike Gering

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