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Email Notification Problems with Server


Stuart Brown (33109) | asked May 06 '08, 8:07 a.m.
We are running RTC M6a on Linux (SLES9) and I'm having some issues configuring mail notification

I can confirm I can send mail directly from the Linux box using mailx so I feel that the linux side is ok.

Is there anyway of getting debug information for errors occurring during notification failures ?


Latest error I received when setting up new user and emailing them notification was
---------------------
Exception occurred during team invitation generation: 554 Mail from stuart.c.brown@hsbcgroup.com rejected for policy reasons.

554 Mail from stuart.c.brown@hsbcgroup.com rejected for policy reasons. -------------

Ive tried various combinations of email settings

Any advise really appreciated

Thanks

Stu

Comments
Darin Swanson commented May 06 '08, 11:55 a.m. | edited Sep 17 '13, 4:43 a.m.

Are you able to try a different SMTP server?

Darins
Jazz Process team

"sc.brown" <stuart> wrote in
message news:fvphn0$cjb$1@localhost.localdomain...

We are running RTC M6a on Linux (SLES9) and I'm having some issues
configuring mail notification

I can confirm I can send mail directly from the Linux box using mailx
so I feel that the linux side is ok.

Is there anyway of getting debug information for errors occurring
during notification failures ?


Latest error I received when setting up new user and emailing them
notification was
---------------------
Exception occurred during team invitation generation: 554 Mail from
stuart.c.brown@hsbcgroup.com rejected for policy reasons.

554 Mail from stuart.c.brown@hsbcgroup.com rejected for policy
reasons. -------------

Ive tried various combinations of email settings

Any advise really appreciated

Thanks

Stu


Stuart Brown commented May 07 '08, 3:15 a.m. | edited Sep 17 '13, 4:44 a.m.

Hi Darins

Weve only got one smtp server, Ive checked I can send mail to it using mail and all apears to be ok

Stu

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Kim Soederhamn (1.5k24348) | answered Mar 25 '11, 5:03 a.m.
Hi Darins

Weve only got one smtp server, Ive checked I can send mail to it using mail and all apears to be ok

Stu



I have seen the 554 rejected for policy reasons error also - in my case being caused by

1) the server rejecting the sender user because it was not known in the domain we had used a dummy user.

2) the smtp only accepting mails from a specific server and in this case not having RTC server on that list of accepted servers.

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