Setup URL hangs and returns blank page.
:evil: I am trying to access https://exampleServer.com:9443/jts/setup, and the page spins for at least 15 minutes and returns a blank page. I think one time it returned something about unauthorized access, but I cannot repeat that. Please let me know what log files might assist me. Accessing https://exampleServer.com:9443 immediately brings up the Tomcat homepage. The only errors and warnings I see in jts.log are the following, and teju should not prevent me from accessing the admin page, in my opinion. Thanks in advance. P.S. - If I view source on the blank page, it just has brief AJAX and JS content and is fully-formed HTML. On the server side, I don't see much in the jts directory - certainly nothing named setup.
WARN net.jazz.ajax.BootstrapProperties - Unable to get front side url: com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1114I The required service owner for "com.ibm.team.repository.service.IServerDescriptionService" could not be found. ERROR com.ibm.team.repository - CRJAZ1781W The Public URI Root has not been set. Use the server setup wizard to enter the public URI. This property is required to enforce consistent URL management in the application. The public URI represents the URL that all clients must use to access the application. |
7 answers
:evil: I am trying to access https://exampleServer.com:9443/jts/setup, and the page spins for at least 15 minutes and returns a blank page. I think one time it returned something about unauthorized access, but I cannot repeat that. Please let me know what log files might assist me. Accessing https://exampleServer.com:9443 immediately brings up the Tomcat homepage. The only errors and warnings I see in jts.log are the following, and teju should not prevent me from accessing the admin page, in my opinion. Thanks in advance. P.S. - If I view source on the blank page, it just has brief AJAX and JS content and is fully-formed HTML. On the server side, I don't see much in the jts directory - certainly nothing named setup. Sounds like a reinstall may be required. Before you do that - can you explain a bit more about your setup - what OS, are you trying to run the setup from the server or from another machine, what browser are you using. anthony |
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Thanks. I am using Windows Server 2003 32-bit. This problem occurs with Firefox and IE7. I used a repository with the installation manager, as the server is inside the firewall and not allowed to have internet access. I'm not sure what a reinstall would change, as this is a brand-new installation.
Regards, JM
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Typically, the inability to load a web page indicates that the web applications (e.g. jts.war, ccm.war) cannot load all of the code that they use (which is broken up into separate "bundles", or jar files). There are a number of reasons why that can happen: invalid install (got corrupted somehow), out of disk space, etc. If running in WAS, a known problem occurs if an older version was upgraded: sometimes the WAS undeploy process doesn't completely get rid of the old bits, so you end up with a mix of old and new. This is described in
http://www-01.ibm.com/support/docview.wss?uid=swg21455119 Are you deployin in WAS or Tomcat? Usually there is information in some log file that would give a clue as to what the problem is. (For WAS, SystemOut.log and SystemErr.log. For Tomcat, any of the files in tomcat/logs. |
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Thank you. I'm using Tomcat. This was a brand-new first-time installation. I'll check disk space and the tomcat logs. Does the WARN in the original message mean anything to you??
Typically, the inability to load a web page indicates that the web applications (e.g. jts.war, ccm.war) cannot load all of the code that they use (which is broken up into separate "bundles", or jar files). There are a number of reasons why that can happen: invalid install (got corrupted somehow), out of disk space, etc. If running in WAS, a known problem occurs if an older version was upgraded: sometimes the WAS undeploy process doesn't completely get rid of the old bits, so you end up with a mix of old and new. This is described in |
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Also, after some time, I sometimes receive a page that says "You are not authorized to access Jazz Team Server Setup.
Log Out" I'm never given the opportunity to log in. Any help would be appreciated. :evil: I am trying to access https://exampleServer.com:9443/jts/setup, and the page spins for at least 15 minutes and returns a blank page. I think one time it returned something about unauthorized access, but I cannot repeat that. Please let me know what log files might assist me. Accessing https://exampleServer.com:9443 immediately brings up the Tomcat homepage. The only errors and warnings I see in jts.log are the following, and teju should not prevent me from accessing the admin page, in my opinion. Thanks in advance. P.S. - If I view source on the blank page, it just has brief AJAX and JS content and is fully-formed HTML. On the server side, I don't see much in the jts directory - certainly nothing named setup. |
just installed 3.0.1, win 2003 server virtual machine, everything deployed as demmo install, derby db. used local repository b/c no net access.
when i open https://jtsserver.jazz.demo:9443/jts/setup it prompts me with warnings about security certs not being available, and then retuns a blank screen. using IE 6 SP1. any ideas? |
just installed 3.0.1, win 2003 server virtual machine, everything deployed as demmo install, derby db. used local repository b/c no net access. Hi Forget even trying to use IE6 - you need at least IE8 or Firefox 3.6. The security certs are expected - later on - you can add your own proper certificate. regards anthony |
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