Can I set a timezone for RTC separate from server time?
We are in a global company and RTC is run from a server in Singapore. We cannot change the server timezone - IT policy is that all servers in Singapore will be on Singapore time. We have set all the users in RTC to Pacific Time. Unfortunately, some aspects of RTC operate based on Server Time. For example, emails from RTC display Singapore Time.
2.0.0.2 i5
2.0.0.2 i5
6 answers
Hi Mike,
I looked into the advanced attributes and there seems to be no attribute to change that. One Idea would be to try to do it on a AppServer level, if the app server supports it. I found http://muzso.hu/2006/09/25/setting-default-timezone-for-the-jvm-of-tomcat as an example for Tomcat. I am not sure what to expect if you do that however.
Ralph
I looked into the advanced attributes and there seems to be no attribute to change that. One Idea would be to try to do it on a AppServer level, if the app server supports it. I found http://muzso.hu/2006/09/25/setting-default-timezone-for-the-jvm-of-tomcat as an example for Tomcat. I am not sure what to expect if you do that however.
Ralph
We are in a global company and RTC is run from a server in Singapore. We cannot change the server timezone - IT policy is that all servers in Singapore will be on Singapore time. We have set all the users in RTC to Pacific Time. Unfortunately, some aspects of RTC operate based on Server Time. For example, emails from RTC display Singapore Time.
2.0.0.2 i5
I've got a similar problem where i've got 3.0 installed with the OS
Location set to Australia and the date format set to d/MM/yyyy but the
timelines date display in a project are still uses MM//dd/yyyy. I've
tried setting the user.timezone as in the URL below but it doesn't have
any effect.
On 19/01/2011 8:53 PM, rschoon wrote:
Location set to Australia and the date format set to d/MM/yyyy but the
timelines date display in a project are still uses MM//dd/yyyy. I've
tried setting the user.timezone as in the URL below but it doesn't have
any effect.
On 19/01/2011 8:53 PM, rschoon wrote:
Hi Mike,
I looked into the advanced attributes and there seems to be no
attribute to change that. One Idea would be to try to do it on a
AppServer level, if the app server supports it. I found
http://muzso.hu/2006/09/25/setting-default-timezone-for-the-jvm-of-tomcat
as an example for Tomcat. I am not sure what to expect if you do that
however.
Ralph
Hi Mike,
since I don't know of any other solutions would you consider to create a work item that reflects your needs? Maybe "Offset the Jazz Team Server to a different timezone from the hosting server" or something like that?
Ralph
since I don't know of any other solutions would you consider to create a work item that reflects your needs? Maybe "Offset the Jazz Team Server to a different timezone from the hosting server" or something like that?
Ralph
The problem is worse than just the time in the emails. The system bases progress on Singapore time, so we're always a day behind in RTC. Is there really no way to set timezone aside from the server time? Even in a script somewhere?
Since we're on 2.x and not 3.0, I am hesitant to create new work items for the RTC project. I would need to be a good developer and recreate the problem in 3.0 prior to adding it to the backlog.
Hi
Please don't hesitate to add this as a work item for RTC v2 - this is still supported software and the dev team still ship iFixes. And you could also add a related work item against RTC v3.
I also work with customers with very distributed dev teams - so interested in this too.
anthony