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Cannot retrieve dashboard after migration RTC3RC1 to RTC3

Fabrice Dumay (1122) | asked Dec 03 '10, 12:35 p.m.

We installed a Jazz RTC 3 RC1, configured users and personalized dashboards and are migrating it to the new release.

The problem is that cannot modify users or projects dashboard or list "all dashboard"

Some explanations :

This installation was done by using an IP address as public url. Let's say its IP is . It is on a single server SuSe 9 64bits using DB2 9.7 express.

We are migrating to 2 servers :

- Application server :
CentOS 5.5 64bits

- DB Server :
CentOS 5.5 64bits
DB2 Workgroup 9.7 FP1

The data on the RC1 server was gathered as the following :

cd /opt/IBM/JazzTeamServer/server/


./ -export toFile=jazz_cmm_repotool_export.tar
./ -export toFile=jazz_jts_repotool_export.tar

cp /opt/IBM/JazzTeamServer/server/tomcat/conf/tomcat-users.xml jazz_tomcat-user.xml

The installation process on the new servers was done as the following (key steps) :

DB creations :

db2 create database JTS using codeset UTF-8 territory en PAGESIZE 16384
db2 create database CCM using codeset UTF-8 territory en PAGESIZE 16384

Repository in use by install manager :

Libs : yum install glibc firefox compat-db compat-libstdc++-33 elfutils elfutils-libs libXft libXmu libXp libXtst pam

Startup Jazz : /opt/IBM/JazzTeamServer/server/server.startup

Executing the setup wizard :


Public URI :

JDBC Password : (pasword of db2inst1)
JDBC Location : //;password={password};

Creating a new admin and deactivate ADMIN/ADMIN

Now the wizard discovered the /ccm application

When I went to the "registered application wizard part" I got blank page with only the left menu ..

I had no choice but editing the URL step to

Go to :
Menu Configuration > Database Connection

DB Type : JDBC
JDBC Vendor : DB2
JDBC Location : //;password={password};
JDBC Password : (pasword of db2inst1)

Now jazz RTC is installed, so I started to restore/migrate data.

cd /opt/IBM/JazzTeamServer/server/


Put back the users from /opt/IBM/JazzTeamServer/server/tomcat/conf/tomcat-users.xml

./ -import fromFile=jazz_cmm_repotool_export.tar
./ -import fromFile=jazz_jts_repotool_export.tar

After having started the server the /ccm application Discovery URL wasn't but the old one

The solution to fix it was foung here :
Last post from John Vasta. Thank you to him !

At this point Jazz RTC seems to be migrated correctly except for the dashboard. They was not restored and doesn't keep any change.

I configure the logs in DEBUG mode to see what's going on : (found on a forum I didn't remember where, thanks too)

(in tomcat builds it's at <install_dir>/server/conf/jts/

After rebooted the JTS, on the JAZZ Web UI when we ask for "all dasboard" the following appears in the logs :

<title>Query Results</title>
<generator>Jazz Resource Services</generator>
<title>Result 0</title>
<binding><uri></uri></binding><binding><literal>USR - User One's Dashboard</literal></binding><binding><uri></uri></binding></result>

As we can see, it is looking for the former IP address ....

I did some search on the file system and in the db, I found no pattern ''

As a work around, I reconfigured the new JAZZ server with the former IP, change the public URL as before with the former IP and redo the setup wizard again.

The behavior is exactly the same, I still cannot modify users or projects dashboard or list "all dashboard". The jts.log shows the same output as above.

I stuck here. Is any one can help on this ?

Thanks in advance.


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