Problem loading the feed
4 answers
Sorry for the late reply. A few questions to diagnose the problem:
1. Which version of RTC are you using?
2. Are you able to view the feed in other feed readers, e.g. firefox/IE ?
3. Do you have to log in to see the feed?
If it works for other readers and you don't have to log in, please check with your admin to make sure the server is able to make a request to that feed, (e.g. try wget to retrieve the feed from the server) to make sure there's no firewall blocking access.
Let me know if this works.
1. Which version of RTC are you using?
2. Are you able to view the feed in other feed readers, e.g. firefox/IE ?
3. Do you have to log in to see the feed?
If it works for other readers and you don't have to log in, please check with your admin to make sure the server is able to make a request to that feed, (e.g. try wget to retrieve the feed from the server) to make sure there's no firewall blocking access.
Let me know if this works.
Hi Steve,
In order for this to work, the server where the viewlet resides has to be able to reach the feed. Can you try doing a wget to see if the request is being blocked by a firewall? If so, you'll need to open that URL up.
Another possibility, if it's not a firewall, is that the feed has a problem, e.g. it's malformed XML. To check this, try opening it in your browser and see if it parses ok.
In order for this to work, the server where the viewlet resides has to be able to reach the feed. Can you try doing a wget to see if the request is being blocked by a firewall? If so, you'll need to open that URL up.
Another possibility, if it's not a firewall, is that the feed has a problem, e.g. it's malformed XML. To check this, try opening it in your browser and see if it parses ok.