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question asked: Jul 31 '10, 7:25 p.m.
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last updated: Jul 31 '10, 7:25 p.m.

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CRJAZ1382E Unsupported Java virtual machine. Please upgrade

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Alberto Melendez (6●1●1) | asked Jul 31 '10, 7:25 p.m.
I've installed RRC on WAS V6.1.0.25, managed to configure it but when I get into the Jazz Administration I get the following message:

CRJAZ1382E Unsupported Java virtual machine. Please upgrade to the latest version.

I've already tried upgrading to the last WAS FP 31, but it didn't solve the problem. Has anyone seen this problem?

7 answers

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Darshan Patel (71●3●3) | answered Oct 28 '10, 12:26 p.m.
Hi,
I am facing the exact problem on RTC 3.0 RC1.
Is there any solution for it? i have installed the latest JVM but it still not working. Still showing the same error.
I have setup RTC 3.0 RC1 on WAS 7.0.0.13

Do let me know if any one has solution for it.

Thanks & Regards,
Darshan Patel
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Steven Jin (106●9●7) | answered Oct 28 '10, 4:22 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
According to
https://jazz.net/wiki/bin/view/Main/CLMWorkbenchSystemRequirements
, you need WAS 7.0.0.9, which will contain the required JVM level.

Have you restart your WAS instance after upgrade to 7.0.0.13?
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Brian Hickman (51) | answered Jun 01 '11, 3:55 p.m.
I was at WAS v7.0.0.17 and v3.0.1 RC3 and got the informational message too, CRJAZ1382E Unsupported Java virtual machine. Please upgrade to the latest version.

IBM said v7.0.0.17 was not supported, so I went to v7.0.0.9 with v3.0.1 RC3 and still get the same informational message.

Thinking of going to v3 iFIX1 (per IBM) but wondering about just waiting for the next release.
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Peter Cahill (31●1●10●8) | answered Jun 03 '11, 8:53 a.m.

IBM said v7.0.0.17 was not supported, so I went to v7.0.0.9 with v3.0.1 RC3 and still get the same informational message.


Hi,

It's not immediately obvious, but you have to upgrade the JVM separately...here is the download page for the JVM tested for 7.0.0.9....http://www-01.ibm.com/support/docview.wss?uid=swg24025889

Hope this helps :D
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Brian Hickman (51) | answered Jun 03 '11, 11:23 a.m.
Thanks. Updating or maybe back leveling the Java worked. Thanks again for the help and the link.
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Jose Collazo (21●8●8) | answered Aug 08 '11, 1:01 p.m.
The Same Thing happeng to me I,m using Websphere 7.0017 i have to install the SDK update, this update is not part of the fix 17 of Websphere 7. Now everything is working fine.

Thanks for the Help, IBM should put this in the Information Center :lol:
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Ravi Ramakanth (26●2●2) | answered Nov 07 '11, 3:32 a.m.
Hi,

I too hit the same issue with CLM 3.0.1.1 with Websphere 7.0.15 on Windows 2008 64 Bit. Upgrading the sdk fixpack to the one mentioned in the link:
http://www-01.ibm.com/support/docview.wss?uid=swg24025889

resolved the issue.

Thanks,
Ravi.

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