Installing RTC on a 64 bit computer

After installing RTC on a 64 bit computer, the jazz server cannot be started. What is the solution?

I suspect a little more information is going to be needed..... What operating system? Tomcat or WAS? What logged information is there?

After installing RTC on a 64 bit computer, the jazz server cannot be started. What is the solution?

I suspect a little more information is going to be needed..... What operating system? Tomcat or WAS? What logged information is there?

Sorry about not providing the env details.
The OS is Microsoft Windows Server 2003 R2 Enterprise x64 Edition Service Pack 2
The deployment is on Tomcat.
Could the tomcat bundled with RTC be not working in x64 OS?
The logs are not created.
Regards,

Sunil

After installing RTC on a 64 bit computer, the jazz server cannot be started. What is the solution?

I suspect a little more information is going to be needed..... What operating system? Tomcat or WAS? What logged information is there?

Sorry about not providing the env details.
The OS is Microsoft Windows Server 2003 R2 Enterprise x64 Edition Service Pack 2
The deployment is on Tomcat.
Could the tomcat bundled with RTC be not working in x64 OS?
The logs are not created.
Regards,

Sunil

Hi

I think I saw a similar problem with RRC/DOORS RP on Windows7 64-bit. Check your read/write permissions on the JazzTeamServer directory and sub-directories. You need read/write access for the user that starts the server. They are probably read-only and so the JazzTeamServer will not be able to start properly, and you will have no log entries.

anthony

After installing RTC on a 64 bit computer, the jazz server cannot be started. What is the solution?

I suspect a little more information is going to be needed..... What operating system? Tomcat or WAS? What logged information is there?

Sorry about not providing the env details.
The OS is Microsoft Windows Server 2003 R2 Enterprise x64 Edition Service Pack 2
The deployment is on Tomcat.
Could the tomcat bundled with RTC be not working in x64 OS?
The logs are not created.
Regards,

Sunil

Hi

I think I saw a similar problem with RRC/DOORS RP on Windows7 64-bit. Check your read/write permissions on the JazzTeamServer directory and sub-directories. You need read/write access for the user that starts the server. They are probably read-only and so the JazzTeamServer will not be able to start properly, and you will have no log entries.

anthony

Make sure you are running the application as an administrator

Perhaps http://www-01.ibm.com/support/docview.wss?us=727&uid=swg21404257
might help?

Freddy
On 15/07/2010 3:06 AM, suchriso wrote:

After installing RTC on a 64 bit computer, the jazz server cannot be
started. What is the solution?

Perhaps http://www-01.ibm.com/support/docview.wss?us=727&uid=swg21404257
might help?

Yes it helps, but the lines:

Copy the 64-bit service wrapper:
RTC 2.X: copy /server/tomcat/bin/procrun/amd64/tomcat5.exe to the /server/tomcat/bin directory
RTC 3.X: copy /server/tomcat/bin/procrun/x64/tomcat5.exe to the /server/tomcat/bin directory

are incorrect because in 2.0 there's no /server/tomcat/bin/procrun/ directory nor even x64 or amd64... I should try downloading other versions of RTC server.....

If you're stuck with your application in the "loading" screen just look at:

https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=67901

and be careful with the path of the JDBC:

"...

Here is what finally worked for me. The key roadblock here for us was trying to figure out the difference between using "file:///C:/" and "C:/". -DSQLSERVER_JDBC= requires "C:/"

..."

That was exactly my problem. It solved.

Hi,

I came across this issue many a times. The simple solution is to start using Run as an administrator option

As shown below. It works in most of the cases.