Hi guys,

We've already set some RTC servers with AD (Active Directory) before, but now we are having problems with the AD Global Catalog.

Active Directory Global Catalog reference:
http://technet.microsoft.com/en-us/library/cc728188%28WS.10%29.aspx
http://technet.microsoft.com/en-us/library/how-global-catalog-servers-work%28WS.10%29.aspx

http://www.brunobraga.com.br/img/jazz/ad_global_catalog.png

Config Details:
- We are connecting RTC in domain A, which has under it the domain B, C and D.
- The users and groups are in domain B, C and D, ok?
- The RTC configuration including the setup / test was done without problems.

So, we can add Active Directory users, like that:
http://www.brunobraga.com.br/img/jazz/rtc_user_groups.png

But RTC failed to read groups / permissions, and when he tries to login:
http://www.brunobraga.com.br/img/jazz/rtc_user_login.png

He has to be an admin.

Ok, you could tell me that this is a problem of "web.xml". This is usually caused by lack of mapping of the groups (AD x Jazz) in web.xml or teamserver.properties.
But apparently the settings are ok and if you want I can send these files by email for review.

I believe the problem comes when RTC tries to read the groups from the Global Catalog. There is some consideration about that?

We have some debug / log for this?