It's all about the answers!

Ask a question

Linking RTC with RQM


jeff oestreich (1061148) | asked May 13 '10, 7:40 a.m.
Following steps in http://jazz.net/library/techtip/304/

We think we've gotten past the cross-server comms config - configured on RTC, confirmed on RQM. But we're getting this generic 500 error when trying to add the link to our RTC project area:

Problem Fetching Remote Data:

Unable to load URL: /jazz/proxy?uri=https%3A%2F%2F<_RQM_ip_address_>%3A13443%2Fjazz%2Frootservices, Status: 500

The servers are located on opposite sides of the planet, not sure how timezones might affect the oauth clock sync or if we're already past that point.

I am able to hit the rootservices URL from a browser and after confirming the ssl cert I get the XML doc.

2 answers



permanent link
Kaushambi Singh (371310379) | answered May 13 '10, 7:55 a.m.
Which version of RTC and RQM are you using? Make sure that the pop-up blokers are enabled on both RTC and RQM Servers and the browser being used is IE 7 or Firefox can also be used.

permanent link
jeff oestreich (1061148) | answered May 13 '10, 9:16 a.m.
Which version of RTC and RQM are you using?

According to the web UI:
Rational Team Concert 2.0 (I20090618-1753)

I was using Chrome, but see the same error with firefox.



Make sure that the pop-up blokers are enabled on both RTC and RQM Servers
What pop-up blockers?

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.