When connected to my company's VPN, I cannot access the
"Help" of RTC Eclipse.

The error is included below. I currently have the Network setting set
to "System proxy configuration".


Network Error (tcp_error)


A communication error occurred: "Connection refused"
The Web Server may be down, too busy, or experiencing other problems
preventing it from responding to requests. You may wish to try again
at a later time.

Help -> Help Contents displays the error that was posted.

Help -> Dynamic Help displays results, but after clicking on any
link, displays the error.

Is "System proxy configuration" does not seem to be getting
the require proxy information, however our organization uses
automatic proxy URLs, and not specific proxy server names.

Is there a way to utilize a proxy URL within Eclipse?

gmclemmwrote:
Did you try "Help -> Help Contents" or "Help -
Dynamic Help"?
The first goes to an IBM machine, which depends on your network
connectivity.
The second just uses the content installed with your client, which
shouldn't require any network connectivity.

Cheers,
Geoff

I currenty have "no proxy" set for localhost and 127.0.0.1
on the Eclipe environment.

I have confirmed that the proxy server information is correct, by
testing in both Firefox and IE.

Is there anything else in the Eclipse environment that would be
preventing me from viewing the Help contents while connected to the
VPN?



gmclemmwrote:
There are some links in the dynamic help pages to external
information
(i.e. information not part of your local Eclipse install), but most
of
the links are local.

For example, the first page in the "All Topics" overview
is:
Product overview > Introduction to Rational products > IBM and

accessibility.
That is a local page, so you should be able to see it.

Note that the "local" help pages are still served up via
the http
protocol. For example, the page above is the URL:

http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html
As a speculation, there might be something on your machine which is

sending the localhost (127.0.0.1) URL off to some proxy, which then

doesn't find it.
You may have to configure your machine to prevent it from forwarding
the
localhost URL to the proxy.

Cheers,
Geoff

The same error occurs.

Just to check, what happens when you drop the URL:
http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html

directly into your various web browsers (if you have more than one web
browser installed, please try them in each of them).

Cheers,
Geoff


shelbyph wrote:
I currenty have "no proxy" set for localhost and 127.0.0.1
on the Eclipe environment.

I have confirmed that the proxy server information is correct, by
testing in both Firefox and IE.

Is there anything else in the Eclipse environment that would be
preventing me from viewing the Help contents while connected to the
VPN?



gmclemmwrote:
There are some links in the dynamic help pages to external
information
(i.e. information not part of your local Eclipse install), but most
of
the links are local.

For example, the first page in the "All Topics" overview
is:
Product overview > Introduction to Rational products > IBM and

accessibility.
That is a local page, so you should be able to see it.

Note that the "local" help pages are still served up via
the http
protocol. For example, the page above is the URL:
http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html

As a speculation, there might be something on your machine which is

sending the localhost (127.0.0.1) URL off to some proxy, which then

doesn't find it.
You may have to configure your machine to prevent it from forwarding
the
localhost URL to the proxy.

Cheers,
Geoff

What happens when you start a Jazz Team Server locally and then try:
https://127.0.0.1:9443/jazz
(i.e. talking to a team concert server on your local box).

Cheers,
Geoff

shelbyph wrote:
The same error occurs.


Geoffrey Clemm wrote:
Just to check, what happens when you drop the URL:
http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html

directly into your various web browsers (if you have more than one web
browser installed, please try them in each of them).

Cheers,
Geoff


shelbyph wrote:
I currenty have "no proxy" set for localhost and 127.0.0.1
on the Eclipe environment.

I have confirmed that the proxy server information is correct, by
testing in both Firefox and IE.

Is there anything else in the Eclipse environment that would be
preventing me from viewing the Help contents while connected to the
VPN?



gmclemmwrote:
There are some links in the dynamic help pages to external
information
(i.e. information not part of your local Eclipse install), but most
of
the links are local.

For example, the first page in the "All Topics" overview
is:
Product overview > Introduction to Rational products > IBM and

accessibility.
That is a local page, so you should be able to see it.

Note that the "local" help pages are still served up via
the http
protocol. For example, the page above is the URL:
http://127.0.0.1:3069/help/ntopic/com.ibm.help.common.accessibility.doc/topics/ceaccess.html

As a speculation, there might be something on your machine which is

sending the localhost (127.0.0.1) URL off to some proxy, which then

doesn't find it.
You may have to configure your machine to prevent it from forwarding
the
localhost URL to the proxy.

Cheers,
Geoff

I have the same difficulty with the help content in RTC 3 (as are others). I tried setting the help content to use the system browser, and to use remote help, but it still tries to pull hope help content from 127.0.0.1, and gets a 404 error. I'd rather just get all of the help from the remote server, as sometimes vpn, corporate lockdowns of workstations, etc... prevent certain activity on personal machines.

It's been a year since this question was moved to a work item. Curious about what the solution is...