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Users get an email from the system and this email contains any special characters like Polish/Danish letters they are displayed as "?"

Arun K Sriramaiah (3.2k13277) | asked May 14, 5:47 a.m.

Users get an email from the system and this email contains any special characters like Polish/Danish letters they are displayed as "?
Note: steps to replicate 1) Create a workitem and subscribe.

2) Please copy-paste below national letters below into a comment in work items and wait for the email notification you

Example: Sample text: æøåÆØÅ łżźąć 

Actual: special characters like Polish/Danish letters are displayed as "?"

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Arun K Sriramaiah (3.2k13277) | answered May 14, 5:48 a.m.
edited May 14, 5:49 a.m.

Try adding the below comment to the server_startup file and restart the server.

set JAVA_OPTS=%JAVA_OPTS% -Dfile.encoding=UTF-8

Note: Since it requires a restart, plan the outage accordingly with less business impact.

Ralph Schoon commented May 14, 7:16 a.m.

This is, as far as I am aware, due to a behavioral change in newer Java versions.

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