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Unable to open/access EWM WorkItem from WebUI ( CRJAZ0215E )


Arun K Sriramaiah (3.2k13177) | asked Oct 09 '23, 4:43 a.m.

 

 Details: Error opening work item. CRJAZ0215E The following record was not found in the database: com.ibm.team.repository.common.model.impl.ContributorHandleImpl@fd3d92e6 (stateId: <unset>, itemId: [UUID _hTdR2S49Eeu9A5YN7IVVgA], origin: null, immutable: <unset>



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Ralph Schoon commented Oct 09 '23, 7:38 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I do not understand what the question is.  


Arun K Sriramaiah commented Oct 09 '23, 10:38 a.m. | edited Oct 09 '23, 10:39 a.m.

 The customer was not able to access the work item using a web client but was working with EWM eclipse client.


The solution worked: The team where approvals are created with no approver. Such work items are not accessible from the web. If it is corrected from the Eclipse client, the same is accessible again in the web client. The team is working on the correction.

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Arun K Sriramaiah (3.2k13177) | answered Oct 09 '23, 4:45 a.m.

  Details: Error opening work item. CRJAZ0215E The following record was not found in the database: com.ibm.team.repository.common.model.impl.ContributorHandleImpl@fd3d92e6 (stateId: <unset>, itemId: [UUID _hTdR2S49Eeu9A5YN7IVVgA], origin: null, immutable: <unset>

https://www.ibm.com/support/pages/displaying-work-item-results-crjaz0215e-following-record-cannot-be-found-error-rtc-web-client


and Additional information.

The team where approvals are created with no approver. Such work items are not accessible from the web. If it is corrected from the Eclipse client, the same is accessible again in the web client. The team is working on the correction.

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