It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Follow this question
Question details

×5,828
×1,323

question asked: May 23 '23, 12:39 a.m.
question was seen: 234 times
last updated: May 23 '23, 3:26 a.m.

Related questions

FAQ - How this Forum works

Client's IBM Support Expiration

0
Mrinmayee Wankhade (11) | asked May 23 '23, 12:39 a.m.

I had raised an IBM case , which was closed by IBM saying that they need proof of entitlement as my client's support has been expired. I had replied to them that our client is in the process of renewing the license and I reopened the case and they closed it again. Is there any way I can get help from IBM till out client renews the license?

Accepted answer

0
permanent link
Ralph Schoon (63.1k●3●36●46) | answered May 23 '23, 2:06 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 This is a forum, so we can obviously not speak for support and their rules of entitlement. My assumption is, if you want to open a support case, you need the entitlement to do so, which usually requires an IBM customer number, valid licenses and users set up to talk to support.

You can ask questions here, if you want, and the forum will have a look and try its best to answer.

Ralph Schoon selected this answer as the correct answer
Comments
Ralph Schoon commented May 23 '23, 3:26 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I answered the questions here: https://jazz.net/forum/questions/284167/doors-next-702-scalability-and-performance 

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.