Client's IBM Support Expiration
I had raised an IBM case , which was closed by IBM saying that they need proof of entitlement as my client's support has been expired. I had replied to them that our client is in the process of renewing the license and I reopened the case and they closed it again. Is there any way I can get help from IBM till out client renews the license?
Accepted answer
This is a forum, so we can obviously not speak for support and their rules of entitlement. My assumption is, if you want to open a support case, you need the entitlement to do so, which usually requires an IBM customer number, valid licenses and users set up to talk to support.
You can ask questions here, if you want, and the forum will have a look and try its best to answer.
Comments
I answered the questions here: https://jazz.net/forum/questions/284167/doors-next-702-scalability-and-performance