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Unable to import test cases into RQM/ETM using excel import utility where third party authentication is used

Vikrant Kamble (175) | asked Apr 18 '22, 1:45 p.m.
edited Apr 18 '22, 1:50 p.m.

 CLM version is 7.0.2. In our organization the process of logging into CLM is, after providing userid and password an OTP (One Time Password) is sent to user which user needs to provide at the time of login into CLM using web client (browser). 

We are trying to import test cases into ETM using excel utility but to validate the connection to CLM server we are only able to provide userid and password. Excel utility does not provide any means to accept OTP (it is not sent to the user in the first place). 
How can we import test cases using excel utility in such environment where login into CLM is done using third party authentication.

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Davyd Norris (2.1k217) | answered Apr 18 '22, 5:00 p.m.
edited Apr 18 '22, 7:55 p.m.
The Eclipse/Rich Client/Java based tools can't use this method.

You will need for your organisation to set up fall back authentication in some way through the Jazz Authorisation Server, such as Kerberos or Client Certificates.

Have a look at the following:

Vikrant Kamble commented Apr 19 '22, 11:15 a.m.

We were able to validate credential but now stuck in different issue. Even if credentials are valid, excel utility does not show list of project areas in ETM. User is part of the project in ETM and assigned a role which has necessary permission to import test cases i.e. XML Import and XML Export permissions. 

Carson Holmes commented Jan 11 '23, 9:16 a.m.

Vikrant - did you solve this issue?  Thanks. 

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