RQM/RTC 2.0.0.1 integration Forbidden Status error

https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=87634

I'm having the same problem that Joel has. I've looked at the work item that Sudhir posted, and it seems like it's a different problem. The work item refers to the proxy being engaged when it shouldn't, where my problem is the RQM server launching a request to the RTC server, and the RTC server subsequently denying the request.

08:43:15,814 WARN com.ibm.rqm.defects - Couldn't retrieve latest states from remote url - https://rtc.sandbox.oncloudone.net:9443/jazz, please check your server or network configuration.
The detail exception is
CRJAZ0097I The request for URL "/jazz/service/com.ibm.team.workitem.service.internal.roa.IRestService/workitems.json?modified=%3E%7B-21125683min%7D&projectArea=_JjHeECGKEd-nif4vCsCO9A&_profile=resolvedBy,type,links,ownedBy,state,created,resolved,summary,id&_inline=resolvedBy,type,links,ownedBy,state" was denied with a Forbidden status.

As an added wrinkle, I'm not seeing defect work items created in RQM be reflected in RTC.

I have verified that the public URI root is set for my servers, and this hasn't resolved the issue either.

Anyone else seen this problem, or better yet, solved it?

- Keith

I'm also having a problem like this (but with RTC 2.0.0.2).

I'm trying to "Configure" the build integration between RTC and RQM.

Preceding this error, I get the following info and warning message (in
case they are relevant):

11:44:15,283 INFO
com.ibm.rational.test.lm.service
- class
com.ibm.rational.test.lm.service.spi.ProviderRestService:postDiscoverAllAssets
AQXSP0002I External provider functionality was accessed through RQM but
none are configured: No provider with inventory ability is active

11:48:21,487 WARN
net.jazz.ajax.service.internal.http.
ProxyHandler - No whitelist configured for web UI server

and then:

11:52:26,629 WARN com.ibm.rqm.defects
- Couldn't retrieve latest states from remote url -
https://rtc.localhost.org:19443/jazz, please check your server or
network configuration. The detail exception is
CRJAZ1247I The request to the server failed. The server returned the
http error
500 with error text "Internal Server Error". Examine any further
details here or look in the server log files for more information on how
to resolve the issue.

But there was no further information I could find in the server logs.


Cheers,
Geoff

kmcmillan wrote:

I'm having the same problem that Joel has. I've looked at the work
item that Sudhir posted, and it seems like it's a different problem.
The work item refers to the proxy being engaged when it shouldn't,
where my problem is the RQM server launching a request to the RTC
server, and the RTC server subsequently denying the request.

08:43:15,814 WARN com.ibm.rqm.defects
- Couldn't retrieve latest states from
remote url - https://rtc.sandbox.oncloudone.net:9443/jazz, please
check your server or network configuration.
The detail exception is
CRJAZ0097I The request for URL
"/jazz/service/com.ibm.team.workitem.service.internal.roa.IRestService/workitems.json?modified=%3E%7B-21125683min%7D&projectArea=_JjHeECGKEd-nif4vCsCO9A&_profile=resolvedBy,type,links,ownedBy,state,created,resolved,summary,id&_inline=resolvedBy,type,links,ownedBy,state"
was denied with a Forbidden status.


As an added wrinkle, I'm not seeing defect work items created in RQM
be reflected in RTC.

I have verified that the public URI root is set for my servers, and
this hasn't resolved the issue either.

Anyone else seen this problem, or better yet, solved it?

- Keith

11:52:26,629 WARN com.ibm.rqm.defects
- Couldn't retrieve latest states from remote url -
https://rtc.localhost.org:19443/jazz, please check your server or
network configuration. The detail exception is
CRJAZ1247I The request to the server failed. The server returned the
http error
500 with error text "Internal Server Error". Examine any further
details here or look in the server log files for more information on how
to resolve the issue.

Hi Geoff,

Did you try pasting that URL into a web browser? You can sometimes get more information on the 500 error that way.

If you look at the end of this technote

http://jazz.net/library/techtip/304

there is some guidance on troubleshooting 500 errors, but it's based on accessing the URL via a web browser to get more details.

Hope that helps,
Keith

Hi Keith,

That URL works just fine when I drop it into a browser (it brings up the
web interface to RTC, as one would expect). Which is why I'm stumped (:-).

Cheers,
Geoff

kmcmillan wrote:

gmclemmwrote:

11:52:26,629 WARN com.ibm.rqm.defects
- Couldn't retrieve latest states from remote url
-
https://rtc.localhost.org:19443/jazz, please check your server or
network configuration. The detail exception is
CRJAZ1247I The request to the server failed. The server returned
the
http error
500 with error text "Internal Server Error". Examine
any further
details here or look in the server log files for more information on
how
to resolve the issue.


Hi Geoff,

Did you try pasting that URL into a web browser? You can sometimes get
more information on the 500 error that way.

If you look at the end of this technote

http://jazz.net/library/techtip/304

there is some guidance on troubleshooting 500 errors, but it's based
on accessing the URL via a web browser to get more details.

Hope that helps,
Keith

Getting similar problem while setting up connection in RTC to the repository:
Error description:

Invalid user ID / password logging into 'resrrc03.rtp.raleigh.ibm.com'.
CRJAZ0097I The request for URL "/rdm/service/com.ibm.team.repository.common.internal.IRepositoryRemoteService" was denied with a Forbidden status.

Although I can easily access the server through RRC 2.0.1 & through the web after several attempts.