Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

RTC dashboard is not loading

Questions
Tags
Users
Badges
almsupport alm
(13●19) edited
Jan 16 '20, 1:40 a.m.

 Dear Team,


When we click on dashboard in RTC production environment  its showing error like "An error occurred while retrieving the dashboard:
The server may be offline or your internet connection may be down. Please check your connection and try again." 

Please support us.

0 votes

5 answers
1,424 views
0 votes

5 answers

Permanent link
sreenath v
(78●6●80) Jan 16 '20, 2:56 a.m.

In which widget you are getting this error?

0 votes

Comments
almsupport alm
Jan 16 '20, 3:32 a.m.

When click on project dashboard its showing the error. 

Permanent link
sreenath v
(78●6●80) Jan 16 '20, 3:35 a.m.

Which data base you are using?Can you check the Database connectivity?

0 votes

Comments
almsupport alm
Jan 16 '20, 3:43 a.m.

We are using Oracle 11g and database is connected successfully. 

Permanent link
sreenath v
(78●6●80) edited
Jan 16 '20, 4:59 a.m.
1.Any Sudden changes you made before getting error like restarting or stopping database server? Any error code !

0 votes

Permanent link
Karthik Krishnan
(889●13●126●167) Jan 16 '20, 10:56 a.m.
In our case, if the user had more than 1 persoanl dashboards, we ended up with this error. This got fixed in CLM 6.0.6.1 iFix 005 (requested via IBM support).

0 votes

Permanent link
Matt Muller
(598●1●36●74) Jan 17 '20, 5:40 a.m.
Or was it deleted?
Sometimes the error messages are not that great - back in Version 4 we had some issues when "Project/Team" access enabled a user to delete dashboard.
Is it a user dashboard?
Is it a Project dashboard?
Is it a Team dashboard?

> or have you re-named the project / Team which may impact the URL for the Dashboard? (if you are using a favorite to navigate to it.

0 votes

Comments
Matt Muller
Jan 17 '20, 5:42 a.m.
Sorry just read - It's a project Dashboard..
How do you navigate to it?  within the application or a favorite?
Has the project name been changed/edited.

Can you look in the RTC Logs?

almsupport alm
Jan 17 '20, 5:47 a.m.

Hi,


We recently migrated our application from HTTP to HTTPS.After that some times when click on project dashboard its showing the error.

Thanks!!

Matt Muller
Jan 17 '20, 5:49 a.m.

Anything in the Logs?

almsupport alm
Jan 17 '20, 6:47 a.m.

no error in log files. 

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Jan 16 '20, 1:40 a.m.

Question was seen: 1,424 times

Last updated: Jan 17 '20, 6:47 a.m.

Confirmation Cancel Confirm