[closed] Getting internal server error(500) while running some functions of rtc client in linux
The question has been closed for the following reason: "Problem is not reproducible or outdated" by rschoon Mar 23 '23, 3:06 a.m.
4 answers
Can you please add basic info?
What RTC version are you running? What client version? What is the server's version? In what context are you programmatically executing this query (Java executing in your RTC Client on Linux?). Does this particular query execute ok in the UI?
That said an HTTP 500 server error is a very generic response. It can be due to certificate error, database unavailable, etc. You will need to dig in the application / eclipse log files for more information and share.
- Arne
Hi Ulf Arne Bister,
rtcclient==0.6.0
I am executing the queries through python code. Its executing fine in the UI and in my local machine. But when i moved the same codebase to linux machine its giving 500 server error
logs:
Failed GET request at <https://elitealm.wipro.com:9443/ccm/oslc/queries?oslc_cm.pageSize=100&_resultToken=_iiJJ8DlQEeik2s_uAYzyYw&_startIndex=100> with response: <?xml version="1.0" encoding="UTF-8"?><oslc_cm:error xmlns:oslc_cm="http://open-services.net/xmlns/cm/1.0/">
<oslc_cm:status>500</oslc_cm:status>
<oslc_cm:message>Query _iiJJ8DlQEeik2s_uAYzyYw expired.</oslc_cm:message>
</oslc_cm:error>
{
"end_user": "lakshman.gude@wipro.com",
"event": "HTTPError(u'500 Server Error: Internal Server Error for url: https://elitealm.wipro.com:9443/ccm/oslc/queries?oslc_cm.pageSize=100&_resultToken=_iiJJ8DlQEeik2s_uAYzyYw&_startIndex=100',)",
"file_name": "<string>",
"host": "chatbot_inst_3",
"level": "DEBUG",
"line": 40,
"service_user": "root",
"session_id": "Some Session_ID from channel",
"timestamp": "2018-04-06 04:11:21.052867 +0000",
"transaction_id": "UEAZ92"
}
Traceback (most recent call last):
File "<string>", line 22, in RSOBJ
File "/chatbot/ChatBot_Core/HolmesChatBot-Core/conf/external_pkgs/bugs_report_clm/business_interface/WorkItemDetailsBL.py", line 56, in show_total_defects
raise err
HTTPError: 500 Server Error: Internal Server Error for url: https://elitealm.wipro.com:9443/ccm/oslc/queries?oslc_cm.pageSize=100&_resultToken=_iiJJ8DlQEeik2s_uAYzyYw&_startIndex=100
please find the error also:
No handlers could be found for logger "client.RTCClient"
('connection established', <RTCClient RTC Server at https://elitealm.wipro.com:9443/ccm>)
Traceback (most recent call last):
File "kjh.py", line 100, in <module>
res = c_client.execute()
File "kjh.py", line 51, in execute
myallsavedqueries = myquery.getAllSavedQueries(projectarea_name=projectarea_name)
File "/usr/lib/python2.7/site-packages/rtcclient/query.py", line 122, in getAllSavedQueries
filter_rule=filter_rule))
File "/usr/lib/python2.7/site-packages/rtcclient/client.py", line 1404, in _get_paged_resources
headers=self.headers)
File "/usr/lib/python2.7/site-packages/rtcclient/utils.py", line 26, in wrapper
resp = func(args, *kwargs)
File "/usr/lib/python2.7/site-packages/rtcclient/base.py", line 83, in get
response.raise_for_status()
File "/usr/lib/python2.7/site-packages/requests/models.py", line 935, in raise_for_status
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: https://elitealm.wipro.com:9443/ccm/oslc/queries?oslc_cm.pageSize=100&_resultToken=_i_NQgDutEeik2s_uAYzyYw&_startIndex=100
Hello Lakshman Rao Gude,
Sorry to disturb you but can you please tell me that how you resolved above exception.
I am really struggling too much to get rid of the same but not getting any solution .
If you help me then i will be very grateful to you.
