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Is there any way I can add bulk users to RTC application without sharing admin credentials to third party support team?

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R Z
(127●34●53) edited
Mar 07 '18, 6:40 a.m.

Is there any way I can add bulk users to RTC application without sharing admin credentials to third party support team?

I would like to automate the process. Any help would be highly appreciated.

Thanks

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Donald Nong
Mar 08 '18, 10:03 p.m.
What is the use case? Note that when you share the admin credentials (encrypted or not) with the third party, he can do a lot more than just add bulk users.

R Z
Mar 12 '18, 9:10 a.m.
We have third party group who usually handles L1 requests like adding/importing users to JAZZ Applications. Due to security policy, we can't give JAZZ admin access to third party group anymore. It need to be managed internally now. I am checking the possibilities if there is any way we can add users without revealing password or credentials. Any thoughts here....API or any custom solution? Thank you

Geoffrey Clemm
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Mar 12 '18, 9:17 a.m.
When you say "without revealing password or credentials", I assume you are referring to the password or credentials of existing admin users?    You of course would never want to reveal passwords or credentials of existing admin users to third parties.

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Ulf Arne Bister
(1.3k●4●13) Mar 12 '18, 7:54 a.m.

Hi,
you would have to build a service around the API and expose that in a secure way. One possible lightweight way might be to introduce certain work items as service requests and either use fields or attached csv files to get picked up by a post status change trigger. This trigger then would use the API to add / modify users. By using roles/permissions/access groups you could ensure only authorized persons can create such requests or save the action on these requests that triggers the actual user creation.

Feasible approach for your use case?

gg,
Arne

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Question asked: Mar 07 '18, 6:39 a.m.

Question was seen: 5,342 times

Last updated: Mar 12 '18, 9:17 a.m.

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