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Is there any way I can add bulk users to RTC application without sharing admin credentials to third party support team?


Riaaz Shaik (1172239) | asked Mar 07, 6:39 a.m.
edited Mar 07, 6:40 a.m.

Is there any way I can add bulk users to RTC application without sharing admin credentials to third party support team?

I would like to automate the process. Any help would be highly appreciated.

Thanks


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Donald Nong commented Mar 08, 10:03 p.m.

What is the use case? Note that when you share the admin credentials (encrypted or not) with the third party, he can do a lot more than just add bulk users.


Riaaz Shaik commented Mar 12, 4:46 a.m. | edited Mar 12, 9:10 a.m.

We have third party group who usually handles L1 requests like adding/importing users to JAZZ Applications.

Due to security policy, we can't give JAZZ admin access to third party group anymore. It need to be managed internally now.

I am checking the possibilities if there is any way we can add users without revealing password or credentials.

Any thoughts here....API or any custom solution?

Thank you


Geoffrey Clemm commented Mar 12, 9:17 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

When you say "without revealing password or credentials", I assume you are referring to the password or credentials of existing admin users?    You of course would never want to reveal passwords or credentials of existing admin users to third parties.

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Ulf Arne Bister (1.0k6) | answered Mar 12, 7:54 a.m.

Hi,
you would have to build a service around the API and expose that in a secure way. One possible lightweight way might be to introduce certain work items as service requests and either use fields or attached csv files to get picked up by a post status change trigger. This trigger then would use the API to add / modify users. By using roles/permissions/access groups you could ensure only authorized persons can create such requests or save the action on these requests that triggers the actual user creation.

Feasible approach for your use case?

gg,
Arne

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