It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Follow this question
Question details

×42,541
×10,619
×7,196
×4,230
×1

question asked: Jan 23 '18, 12:56 p.m.
question was seen: 1,652 times
last updated: Jan 23 '18, 6:38 p.m.

Related questions

FAQ - How this Forum works

SD Elements

0
Ricardo Topete (13●1●3) | asked Jan 23 '18, 12:56 p.m.

I am trying to connect SD Elements tasks to RTC 6.0.1 according this documentation:

https://support.sdelements.com/hc/en-us/articles/201462266-System-Integration

I don't found any documentation according the integration tools:

https://jazz.net/extend/integrations

Throw this error msg:

API Call failed. Target: authenticated/identity ; Error: Unable to verify SSL certificate for host: [customerhostname]:9443 (reason: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))

Is there any respect documentation?


Thanks in advance for your help

2 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Ralph Schoon (62.0k●3●36●43) | answered Jan 23 '18, 2:58 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Jan 23 '18, 2:59 p.m.

 You should ask the SD Elements forum or support. I have never hearted about them and I assume they would be the best source to talk about their integration.
0
permanent link
Donald Nong (14.5k●3●14) | answered Jan 23 '18, 6:38 p.m.

Based on the error message, it appears that your RTC server is using a self-signed SSL certificate and SD Elements does not accept it. You will need to use a CA-signed SSL certificate, or somehow make the existing certificate "trusted" by SD Elements (you will need to ask SD Elements Support about how to do it).

Your answer

Register or to post your answer.