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SD Elements

Ricardo Topete (1314) | asked Jan 23 '18, 12:56 p.m.

I am trying to connect SD Elements tasks to RTC 6.0.1 according this documentation:

I don't found any documentation according the integration tools:

Throw this error msg:

API Call failed. Target: authenticated/identity ; Error: Unable to verify SSL certificate for host: [customerhostname]:9443 (reason: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))

Is there any respect documentation?

Thanks in advance for your help

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Ralph Schoon (63.2k33646) | answered Jan 23 '18, 2:58 p.m.
edited Jan 23 '18, 2:59 p.m.

 You should ask the SD Elements forum or support. I have never hearted about them and I assume they would be the best source to talk about their integration.

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Donald Nong (14.5k414) | answered Jan 23 '18, 6:38 p.m.

Based on the error message, it appears that your RTC server is using a self-signed SSL certificate and SD Elements does not accept it. You will need to use a CA-signed SSL certificate, or somehow make the existing certificate "trusted" by SD Elements (you will need to ask SD Elements Support about how to do it).

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