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question asked: Jan 23 '18, 12:56 p.m.
question was seen: 2,939 times
last updated: Jan 23 '18, 6:38 p.m.

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SD Elements

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Ricardo Topete (13●2●4) | asked Jan 23 '18, 12:56 p.m.

I am trying to connect SD Elements tasks to RTC 6.0.1 according this documentation:

https://support.sdelements.com/hc/en-us/articles/201462266-System-Integration

I don't found any documentation according the integration tools:

https://jazz.net/extend/integrations

Throw this error msg:

API Call failed. Target: authenticated/identity ; Error: Unable to verify SSL certificate for host: [customerhostname]:9443 (reason: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661))

Is there any respect documentation?


Thanks in advance for your help

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Ralph Schoon (63.5k●3●36●46) | answered Jan 23 '18, 2:58 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Jan 23 '18, 2:59 p.m.

 You should ask the SD Elements forum or support. I have never hearted about them and I assume they would be the best source to talk about their integration.
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Donald Nong (14.5k●6●14) | answered Jan 23 '18, 6:38 p.m.

Based on the error message, it appears that your RTC server is using a self-signed SSL certificate and SD Elements does not accept it. You will need to use a CA-signed SSL certificate, or somehow make the existing certificate "trusted" by SD Elements (you will need to ask SD Elements Support about how to do it).

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