Is there anyway to set the "Owned By" field of an RTC Work Item with the "Email Address" instead of the "User Name" ?
One of our clients is working on the WinAutomation Robot to synchronise data between ISM and RTC. One of the actions is to update the Owner field in RTC, however the only details he has is a physical email address.
So is there a way to set the "Owned By" attribute using the "Email Address" instead of the default behavior by using the "User Name"?
So is there a way to set the "Owned By" attribute using the "Email Address" instead of the default behavior by using the "User Name"?
One answer
No. I can also not see what that would have to do with a synchronization software. The email of contributor type attributes is accessible through the API, so what RTC displays is irrelevant if using the API.
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