Not possible to put a comment when status is rejected for defects reported by customer
Hello all,
I am wondering if someone is able to assist.
Not possible to put a comment when status is rejected for defects reported by customer.
I would like to put a comment.
It is denied by server with following note:
"Comment to customer must have more than 6 characters."
It was already set to status rejected so I don't need to send any comment to customer.
This limit have to be active only by transition from analyzed to rejected.
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2 answers
Ralph Schoon (62.7k●3●36●43)
| answered Jan 10 '17, 4:19 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Try to add a comment that has more than 6 characters. If that does not solve your problem,
Comments Ralph,
The problem is that in case when status is rejected we want put comment internally ( not to customer ) , we should be able put some kind of interal comment, right?
Rational DOORS Next Generation <o:p> </o:p> 6.0.2 iFix007 <o:p> </o:p> Ralph any comment ?
Ralph Schoon
commented Jan 24 '17, 8:49 a.m.
| edited Jan 24 '17, 8:49 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
See http://ukhazel.com/wp/doors-next-gen-access-control-workarounds/ for some information about read access. There is, as far as I can tell, no way to set up a "private comment" that only you and your colleagues, but not the customer can see.
Ralph I heard that problem is related to project with enabled Dante synchronization , what do you think about this ? Sorry, I have to pass. I would suggest to contact support. I don't even know what Dante synchronization would be. |
I can confirm that with RDNG 6.0.2, the default workflow does not have such restriction that only comments longer than 6 characters are allowed. So this is more about customization. If you are certain that it has something to do with "Dante synchronization", you should first talk to the person(s) who enabled this synchronization.
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