Not possible to put a comment when status is rejected for defects reported by customer
2 answers
Try to add a comment that has more than 6 characters. If that does not solve your problem,
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Provide reasonable details to your question. See: https://jazz.net/forum/questions/203755/how-should-i-ask-a-question-in-the-forum-if-i-want-to-receive-useful-answers
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Talk to your administrators for your tools
Comments
Ralph,
Rational DOORS Next Generation <o:p> </o:p>
6.0.2 iFix007 <o:p> </o:p>
Ralph any comment ?
See http://ukhazel.com/wp/doors-next-gen-access-control-workarounds/ for some information about read access. There is, as far as I can tell, no way to set up a "private comment" that only you and your colleagues, but not the customer can see.
Your error message does not have anything to do with any of this, as far as I can tell.
Ralph I heard that problem is related to project with enabled Dante synchronization , what do you think about this ?
Sorry, I have to pass. I would suggest to contact support. I don't even know what Dante synchronization would be.
I can confirm that with RDNG 6.0.2, the default workflow does not have such restriction that only comments longer than 6 characters are allowed. So this is more about customization. If you are certain that it has something to do with "Dante synchronization", you should first talk to the person(s) who enabled this synchronization.
Maybe you can post a screenshot showing the error message so that we may have some clue.