Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Unable to login to RTC Eclipse client after CLM upgrade to 6.0.2

Questions
Tags
Users
Badges
Preetam Kulkarni
(26●2) Nov 30 '16, 8:41 a.m.
 Hello All,
Recently one of the CLM instance was upgraded from version 6.0 to 6.0.2
One of the user tried login to CLM 6.0.2 instance from RTC 6.0 eclipse client installed from IM. HE is unable to login to the URL. where as he is able to login to WEB UI without any issue.
Analysis done so far:
Asked some of the members to login from the same machine : they are able to login
THen user tried to connect from plain zip for eclipse client 6.0.2 from his laptop: still it gives the error as 
"CRJAZ6023E cannot login to the server, because an invalid username or password or both were supplied"
WE tried resetting the password stored in eclipse client also, but still shows the same error for only one member.
REally need your suggestions to resolve this.



0 votes

1 answer
2,739 views
0 votes

One answer

Permanent link
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (63.7k●3●36●48) Dec 09 '16, 5:10 a.m.
I would suggest to get in contact with support. Also have a look at the .log file in the Eclipse workspaces metadata,
Is this only from one machine or from multiple?

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Nov 30 '16, 8:41 a.m.

Question was seen: 2,738 times

Last updated: Dec 09 '16, 5:10 a.m.

Confirmation Cancel Confirm