It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×10,952
×10,879

question asked: Oct 03 '16, 1:49 p.m.
question was seen: 2,293 times
last updated: Oct 03 '16, 9:28 p.m.

Related questions

RQMExcelWordImporter 5.0.2 .. Cannnot validate user

0
Shanthi Natarajan (21●3) | asked Oct 03 '16, 1:49 p.m.
Hi All,
I am using RCLM 5.0.2, Excel 2013 32-bit and installed RQM-Extras-RQMExcelWordImporter-5.0.2.zip for exporting and importing testcases into qm.
Recently I upgraded to TLS1.2 .. Now I am unable to validate to the Quality manager. The error report is as follows,
10/3/2016 10:41:17 PM:
SESSION: 10/3/2016 10:41:17 PM


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter created!


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter Startup!


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: Mso2Rqm: Mso2Rqm instantiated


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Destroyed commands


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: caption : RQM


10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Created commands


10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: failed to get from server: The underlying connection was closed: An unexpected error occurred on a send.


10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://XXXXXXXXXX:9444/qm


10/3/2016 10:42:41 PM: EXCEPTION: : Object reference not set to an instance of an object.


10/3/2016 10:42:41 PM:    at Mso2Rqm_Common.RQMConnector.GetFromServer(String url)
   at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)

Kindly help on this. Before migration to TLS 1.2 the imports were working fine.
 

2 answers

Most liked answers ↑|Newest answers|Oldest answers

1
permanent link
Shanthi Natarajan (21●3) | answered Oct 03 '16, 9:28 p.m.
The answer to my question is that I have to uninstall RQM add-in from Excel using the Control Panel and then use the RQMExcelImporterSetupForDotNET45.msi  from the package RQM-Extras-RQMExcelWordImporter-5.0.2.zip so that TLS1.2 enabled RCLM server can communicate with the client.
I lost a day figuring out that RQMExcelImporterSetupForDotNET45.msi is inside RQM-Extras-RQMExcelWordImporter-5.0.2.zip and not available for download directly from the internet  :(.
0
permanent link
Salman Shaikh (234●1●38●75) | answered Oct 03 '16, 6:38 p.m.
Let me clear you one point over here . You are using Office 32 Version and unknowingly you have installed 64 bit of RQM-Extras-RQMExcelWordImporter-5.0.2 Utility. So remove the 64 bit utility and install 32 bit one.

Note : 32 bit Utility will be installed in Program files X86 folder inside C Drive. Hope so this may solve the Problem.
Comments
Shanthi Natarajan commented Oct 03 '16, 9:18 p.m.

Salman ... Installation is correct and it was working prior to migration to TLS1.2.

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.