RQMExcelWordImporter 5.0.2 .. Cannnot validate user
Hi All,
I am using RCLM 5.0.2, Excel 2013 32-bit and installed RQM-Extras-RQMExcelWordImporter-5.0.2.zip for exporting and importing testcases into qm.
Recently I upgraded to TLS1.2 .. Now I am unable to validate to the Quality manager. The error report is as follows,
10/3/2016 10:41:17 PM:
SESSION: 10/3/2016 10:41:17 PM
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter created!
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter Startup!
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: Mso2Rqm: Mso2Rqm instantiated
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Destroyed commands
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: caption : RQM
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Created commands
10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: failed to get from server: The underlying connection was closed: An unexpected error occurred on a send.
10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://XXXXXXXXXX:9444/qm
10/3/2016 10:42:41 PM: EXCEPTION: : Object reference not set to an instance of an object.
10/3/2016 10:42:41 PM: at Mso2Rqm_Common.RQMConnector.GetFromServer(String url)
at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)
Kindly help on this. Before migration to TLS 1.2 the imports were working fine.
I am using RCLM 5.0.2, Excel 2013 32-bit and installed RQM-Extras-RQMExcelWordImporter-5.0.2.zip for exporting and importing testcases into qm.
Recently I upgraded to TLS1.2 .. Now I am unable to validate to the Quality manager. The error report is as follows,
10/3/2016 10:41:17 PM:
SESSION: 10/3/2016 10:41:17 PM
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter created!
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: RQMExporter Startup!
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: Mso2Rqm: Mso2Rqm instantiated
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Destroyed commands
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: caption : RQM
10/3/2016 10:41:17 PM: INFO: <Unknown Caller Context>: ExcelApplicationContext: Created commands
10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: failed to get from server: The underlying connection was closed: An unexpected error occurred on a send.
10/3/2016 10:42:41 PM: ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://XXXXXXXXXX:9444/qm
10/3/2016 10:42:41 PM: EXCEPTION: : Object reference not set to an instance of an object.
10/3/2016 10:42:41 PM: at Mso2Rqm_Common.RQMConnector.GetFromServer(String url)
at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)
Kindly help on this. Before migration to TLS 1.2 the imports were working fine.
2 answers
The answer to my question is that I have to uninstall RQM add-in from Excel using the Control Panel and then use the RQMExcelImporterSetupForDotNET45.msi from the package RQM-Extras-RQMExcelWordImporter-5.0.2.zip so that TLS1.2 enabled RCLM server can communicate with the client.
I lost a day figuring out that RQMExcelImporterSetupForDotNET45.msi is inside RQM-Extras-RQMExcelWordImporter-5.0.2.zip and not available for download directly from the internet :(.
I lost a day figuring out that RQMExcelImporterSetupForDotNET45.msi is inside RQM-Extras-RQMExcelWordImporter-5.0.2.zip and not available for download directly from the internet :(.
Let me clear you one point over here . You are using Office 32 Version and unknowingly you have installed 64 bit of RQM-Extras-RQMExcelWordImporter-5.0.2 Utility. So remove the 64 bit utility and install 32 bit one.
Note : 32 bit Utility will be installed in Program files X86 folder inside C Drive. Hope so this may solve the Problem.
Note : 32 bit Utility will be installed in Program files X86 folder inside C Drive. Hope so this may solve the Problem.