User exists in LDAP, can't be found by RTC
I have a user that I can easily find in LDAP by their user ID (email address) using an LDAP search tool. However I can't find that user by searching on their name through RTC. This appears to be an issue that there is a user with the identical CN but a different user ID. Only the first user is shown in the results of my query. I tried this both in the rich and web UI's in both RTC 1.0.1 and 2.0.
Any thoughts?
I am an IBM'er and this is against bluepages so if you get in touch with me I can provide the name that is not working.
Any thoughts?
I am an IBM'er and this is against bluepages so if you get in touch with me I can provide the name that is not working.
6 answers
What is the value of your user properties mapping ? Are you using preferredIdentity to map user id ? Does this user have 2 email addressed in LDAP directory ?
--- Balaji
Jazz Server Team
--- Balaji
Jazz Server Team
I have a user that I can easily find in LDAP by their user ID (email address) using an LDAP search tool. However I can't find that user by searching on their name through RTC. This appears to be an issue that there is a user with the identical CN but a different user ID. Only the first user is shown in the results of my query. I tried this both in the rich and web UI's in both RTC 1.0.1 and 2.0.
Any thoughts?
I am an IBM'er and this is against bluepages so if you get in touch with me I can provide the name that is not working.
What is the value of your user properties mapping ?
userId=preferredIdentity,name=cn,emailAddress=preferredIdentity
Are you using preferredIdentity to map user id ?
Yes
Does this user have 2 email addressed in LDAP directory ?
No
I don't think disclosing the email address here should be an issue - it is ronghy at cn.ibm.com
I'm having the same problem (at least from an external perspective). I have duplicated the configuration from a RTC 1.0.1 server and I the server has been restarted, but the import wizard cannot see users.
In addition when viewing an existing user it does not show which groups the user is in, which also indicates something is wrong.
Any suggestions would be welcome.
In addition when viewing an existing user it does not show which groups the user is in, which also indicates something is wrong.
Any suggestions would be welcome.
I'm having the same problem (at least from an external perspective). I have duplicated the configuration from a RTC 1.0.1 server and I the server has been restarted, but the import wizard cannot see users.
In addition when viewing an existing user it does not show which groups the user is in, which also indicates something is wrong.
Any suggestions would be welcome.
I just solved my problem. I needed to set:
com.ibm.team.repository.user.registry.type=LDAP
in teamserver.properties. The default is DETECT.
From the Web UI in Advanced Properties look for the bit titled:
com.ibm.team.repository.service.internal.userregistry.ExternalUserRegistryService
and change User Registry Type to LDAP.
Alasdair
Daniel,
If you have not resolved your issue, ping me and I will take a look at your configuration.
--- Balaji
I just solved my problem. I needed to set:
com.ibm.team.repository.user.registry.type=LDAP
in teamserver.properties. The default is DETECT.
From the Web UI in Advanced Properties look for the bit titled:
com.ibm.team.repository.service.internal.userregistry.ExternalUserRegistryService
and change User Registry Type to LDAP.
Alasdair
If you have not resolved your issue, ping me and I will take a look at your configuration.
--- Balaji
I'm having the same problem (at least from an external perspective). I have duplicated the configuration from a RTC 1.0.1 server and I the server has been restarted, but the import wizard cannot see users.
In addition when viewing an existing user it does not show which groups the user is in, which also indicates something is wrong.
Any suggestions would be welcome.
I just solved my problem. I needed to set:
com.ibm.team.repository.user.registry.type=LDAP
in teamserver.properties. The default is DETECT.
From the Web UI in Advanced Properties look for the bit titled:
com.ibm.team.repository.service.internal.userregistry.ExternalUserRegistryService
and change User Registry Type to LDAP.
Alasdair
In case anyone runs across this thread - the end solution to my problem was operator error :(. Always remember to check your archived users for someone with the same user ID. In my case it was even worse - the user had been added and archived at some point in the past, so it wasn't a new user that happened to have the same ID.