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question asked: Jun 17 '16, 3:01 p.m.
question was seen: 1,396 times
last updated: Jun 19 '16, 9:32 p.m.

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Error running operation "Loading work item"

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Jinjin Tran (1●2●3) | asked Jun 17 '16, 3:01 p.m.

We use RTC 4.0.3.

One of our user got Error running operation "Loading work item" right after login.

I verified, this user has RTC developer license and been assigned to the team Area correctly.

She cannot see/load any tasks of her project but her colleague is able to do so.

What could go wrong?  She has worked with RTC since awhile.

Thank you in advance,

Tran

Comments
Jinjin Tran commented Jun 17 '16, 3:21 p.m.

More detail:

She is able to load RTC work item from a Web Browser but not from RTC FAT client.

Tran

Donald Nong commented Jun 19 '16, 9:32 p.m.

Get the plain zip Client for Eclipse 3.6.x IDE from the below web page and do a quick test. If it works in the fresh IDE but not her existing environment, there must be something corrupted in that configuration.
https://jazz.net/downloads/rational-team-concert/releases/4.0.3?p=allDownloads

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