Email notification works for me with RQM, but not RTC
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Hi,
I have RTC and RQM both installed on the same machine. I set up the Configuration - Email Settings with the exact same values in the Admin - Server page of both tools. I also setup the Mail Configuration tab for my userid the same on both tools. When I open work items in RQM I get notified by email, but when I open through RTC I don't. I looked through the Help section and don't see any additional setup needed. Is there any debugging I can do to try and figure out why RTC isn't sending out the notifications? |
5 answers
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miwalker wrote:
Hi, Did you enable to receive E-Mails for work items when you are the modifier? Do you receive E-Mails when others modify a work item you are subscribed to? -- Benjamin Pasero Work Item & UI Commons Team |
![]() miwalker wrote: Hi, Did you enable to receive E-Mails for work items when you are the modifier? Do you receive E-Mails when others modify a work item you are subscribed to? -- Benjamin Pasero Work Item & UI Commons Team I did enable this and actually checked all the boxes under Mail Configuration for my id. I don't get an email when others modify a work item I'm subscribed to. |
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miwalker wrote:
bpaserowrote: I guess you followed to setup mail? Is there something in the logs or is the Admin Tab showing you services that are not running (e.g. the mailer service). http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/tconfigemail.html http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/ttroubleshooting.html -- Benjamin Pasero Work Item & UI Commons Team |
![]() miwalker wrote: bpaserowrote: I guess you followed to setup mail? Is there something in the logs or is the Admin Tab showing you services that are not running (e.g. the mailer service). http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/tconfigemail.html http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/ttroubleshooting.html -- Benjamin Pasero Work Item & UI Commons Team Thanks for the links. I looked at the System Log feed and found this. Which field is this referring to: javax.mail.internet.AddressException: Illegal address in string ``'' ERROR - CRJAZ1009I Failed to create default e-mail sender Friday, August 14, 2009 10:52 AM CRJAZ1009I Failed to create default e-mail sender. Throwable javax.mail.internet.AddressException: Illegal address in string ``'' at javax.mail.internet.InternetAddress.(InternetAddress.java:68) at com.ibm.team.repository.service.MailSender.(MailSender.java:27) at com.ibm.team.repository.service.internal.MailerService.activate(MailerService.java:215) at com.ibm.team.repository.service.AbstractService.bindRequiredServices(AbstractService.java:180) at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.bindRequiredServices(AbstractActivationManagerOwner.java:211) at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:543) at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.activate(AbstractActivationManagerOwner.java:143) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.activate(BundleActivationManager.java:290) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.performActivation(BundleActivationManager.java:1584) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.access$2(BundleActivationManager.java:1569) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager$3.acquired(BundleActivationManager.java:573) at org.eclipse.soda.sat.core.internal.record.container.ImportServiceRecordContainer.acquire(ImportServiceRecordContainer.java:296) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.acquireImportedServices(BundleActivationManager.java:234) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.acquireImportServiceRecords(BundleActivationManager.java:250) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.startSync(BundleActivationManager.java:2049) at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.start(BundleActivationManager.java:2018) at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.register(OsgiServicesManager.java:404) at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.registerServices(TeamServiceRegistry.java:325) at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.initialize(TeamServiceRegistry.java:286) at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.start(TeamServiceRegistry.java:367) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.init(AbstractTeamServerServlet.java:1169) at com.ibm.team.repository.servlet.TeamServerServlet.init(TeamServerServlet.java:195) at javax.servlet.GenericServlet.init(GenericServlet.java:212) at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.initializeDelegate(ServletManager.java:195) at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:179) at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:59) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:121) at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:54) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685) at java.lang.Thread.run(Thread.java:810) Location com.ibm.team.repository.service.internal.MailerService.activate(MailerService.java:218) |
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miwalker wrote:
bpaserowrote: Did you fill out all fields for the E-Mail configuration? Maybe the configuration misses entries for the "E-Mail From Name" and such. -- Benjamin Pasero Work Item & UI Commons Team |
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