Email notification works for me with RQM, but not RTC

miwalker wrote:

Hi,

I have RTC and RQM both installed on the same machine. I set up the
Configuration - Email Settings with the exact same values in the
Admin - Server page of both tools. I also setup the Mail
Configuration tab for my userid the same on both tools.

When I open work items in RQM I get notified by email, but when I open
through RTC I don't. I looked through the Help section and don't see
any additional setup needed.

Is there any debugging I can do to try and figure out why RTC isn't
sending out the notifications?

Did you enable to receive E-Mails for work items when you are the
modifier? Do you receive E-Mails when others modify a work item you are
subscribed to?

--
Benjamin Pasero
Work Item & UI Commons Team

miwalker wrote:

Hi,

I have RTC and RQM both installed on the same machine. I set up the
Configuration - Email Settings with the exact same values in the
Admin - Server page of both tools. I also setup the Mail
Configuration tab for my userid the same on both tools.

When I open work items in RQM I get notified by email, but when I open
through RTC I don't. I looked through the Help section and don't see
any additional setup needed.

Is there any debugging I can do to try and figure out why RTC isn't
sending out the notifications?

Did you enable to receive E-Mails for work items when you are the
modifier? Do you receive E-Mails when others modify a work item you are
subscribed to?

--
Benjamin Pasero
Work Item & UI Commons Team

I did enable this and actually checked all the boxes under Mail Configuration for my id. I don't get an email when others modify a work item I'm subscribed to.

miwalker wrote:

bpaserowrote:
miwalker wrote:
Hi,

I have RTC and RQM both installed on the same machine. I set up
the
Configuration - Email Settings with the exact same values in the
Admin - Server page of both tools. I also setup the Mail
Configuration tab for my userid the same on both tools.

When I open work items in RQM I get notified by email, but when I
open
through RTC I don't. I looked through the Help section and don't
see
any additional setup needed.

Is there any debugging I can do to try and figure out why RTC isn't
sending out the notifications?


Did you enable to receive E-Mails for work items when you are the
modifier? Do you receive E-Mails when others modify a work item you
are
subscribed to?

I guess you followed to setup mail? Is there something in the logs
or is the Admin Tab showing you services that are not running (e.g.
the mailer service).



http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/tconfigemail.html


http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/ttroubleshooting.html

--
Benjamin Pasero
Work Item & UI Commons Team

miwalker wrote:

bpaserowrote:
miwalker wrote:
Hi,

I have RTC and RQM both installed on the same machine. I set up
the
Configuration - Email Settings with the exact same values in the
Admin - Server page of both tools. I also setup the Mail
Configuration tab for my userid the same on both tools.

When I open work items in RQM I get notified by email, but when I
open
through RTC I don't. I looked through the Help section and don't
see
any additional setup needed.

Is there any debugging I can do to try and figure out why RTC isn't
sending out the notifications?


Did you enable to receive E-Mails for work items when you are the
modifier? Do you receive E-Mails when others modify a work item you
are
subscribed to?

I guess you followed to setup mail? Is there something in the logs
or is the Admin Tab showing you services that are not running (e.g.
the mailer service).



http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/tconfigemail.html


http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/ttroubleshooting.html

--
Benjamin Pasero
Work Item & UI Commons Team

Thanks for the links. I looked at the System Log feed and found this. Which field is this referring to:

javax.mail.internet.AddressException: Illegal address in string ``''




ERROR - CRJAZ1009I Failed to create default e-mail sender
Friday, August 14, 2009 10:52 AM
CRJAZ1009I Failed to create default e-mail sender.

Throwable

javax.mail.internet.AddressException: Illegal address in string ``''

at javax.mail.internet.InternetAddress.(InternetAddress.java:68)

at com.ibm.team.repository.service.MailSender.(MailSender.java:27)

at com.ibm.team.repository.service.internal.MailerService.activate(MailerService.java:215)

at com.ibm.team.repository.service.AbstractService.bindRequiredServices(AbstractService.java:180)

at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.bindRequiredServices(AbstractActivationManagerOwner.java:211)

at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:543)

at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.activate(AbstractActivationManagerOwner.java:143)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.activate(BundleActivationManager.java:290)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.performActivation(BundleActivationManager.java:1584)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.access$2(BundleActivationManager.java:1569)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager$3.acquired(BundleActivationManager.java:573)

at org.eclipse.soda.sat.core.internal.record.container.ImportServiceRecordContainer.acquire(ImportServiceRecordContainer.java:296)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.acquireImportedServices(BundleActivationManager.java:234)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.acquireImportServiceRecords(BundleActivationManager.java:250)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.startSync(BundleActivationManager.java:2049)

at org.eclipse.soda.sat.core.internal.framework.bundle.BundleActivationManager.start(BundleActivationManager.java:2018)

at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.register(OsgiServicesManager.java:404)

at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.registerServices(TeamServiceRegistry.java:325)

at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.initialize(TeamServiceRegistry.java:286)

at com.ibm.team.repository.common.transport.services.TeamServiceRegistry.start(TeamServiceRegistry.java:367)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.init(AbstractTeamServerServlet.java:1169)

at com.ibm.team.repository.servlet.TeamServerServlet.init(TeamServerServlet.java:195)

at javax.servlet.GenericServlet.init(GenericServlet.java:212)

at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.initializeDelegate(ServletManager.java:195)

at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:179)

at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:59)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:121)

at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:54)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)

at java.lang.Thread.run(Thread.java:810)


Location

com.ibm.team.repository.service.internal.MailerService.activate(MailerService.java:218)

miwalker wrote:

bpaserowrote:
miwalker wrote:
bpaserowrote:
miwalker wrote:
Hi,

I have RTC and RQM both installed on the same machine. I set up
the
Configuration - Email Settings with the exact same values in the
Admin - Server page of both tools. I also setup the Mail
Configuration tab for my userid the same on both tools.

When I open work items in RQM I get notified by email, but when I
open
through RTC I don't. I looked through the Help section and don't
see
any additional setup needed.

Is there any debugging I can do to try and figure out why RTC isn't
sending out the notifications?


Did you enable to receive E-Mails for work items when you are the
modifier? Do you receive E-Mails when others modify a work item you
are
subscribed to?


I guess you followed to setup mail? Is there something in the logs

or is the Admin Tab showing you services that are not running
(e.g.
the mailer service).



http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/tconfigemail.html


http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/topic/com.ibm.team.repository.web.admin.doc/topics/ttroubleshooting.html

Did you fill out all fields for the E-Mail configuration? Maybe the
configuration misses entries for the "E-Mail From Name" and such.

--
Benjamin Pasero
Work Item & UI Commons Team